Aakash Vig
Retail Operations Head
Summary
An enthusiastic and competent Retail Operations professional with over 13 years of experience along with 5 years of experience in Banking. Seeking Operational Assignments in Retail with an organization to demonstrate strong Leadership Skills coupled with deep Operational Insights. Deep skills in Business Planning, Data Analytics, Process Improvement and Feasibility Analysis. Extensive knowledge of Core and Support Functions related to Retail, Fashion & Banking Industry including Business Planning, Supply Chain, Sales. Business Transformation Expert - Developed target oriented operating models including Sales, Margins, Operational Cost, and Inventory. Further, implemented transformation programs with streamlining and consolidation of business processes to achieve scalable and effective operational efficiencies. E-Commerce and Omni-Channel Expert - Led the omni-channel Go-Live strategy for Superdry with channel-partners covering Planning, Operations, aspects. The leading practices designed were replicated across brands in RBL portfolio.
Overview
16
16
years of professional experience
Work History
Retail Operations Head
OMA LIVING
06.2024 - Current
- Enhanced customer satisfaction by regularly evaluating store layouts, optimizing product placement, and ensuring clean facilities.
- Analyzed sales data to identify trends, optimize inventory levels, and make informed decisions on future buying strategies.
- Established strong vendor relationships for better pricing negotiations and improved product availability.
- Coordinated seasonal resets for impactful visual merchandising displays that maximized sales potential during peak periods.
- Oversaw successful store openings from site selection to grand opening events, ensuring timely launches and smooth transitions for new teams.
- Managed budgets effectively, reducing unnecessary costs while ensuring optimal staffing levels and inventory investments.
- Collaborated with human resources to address employee concerns, reduce turnover rates and maintain a motivated workforce.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Streamlined retail operations by implementing efficient inventory management systems and staff scheduling strategies.
Regional Manager (Superdry)
Reliance Brands Limited
06.2014 - 05.2024
- Currently handling Store Operations for Superdry for Delhi/NCR, Lucknow, Dehradun, and Jaipur
- Started off as an ASM in one of the stores in Mumbai (PMC) to getting an opportunity to have small stints in all Mumbai stores to streamline Operations
- Was given the challenge to turn around Superdry Saket Select City Store basis my performance in Mumbai Stores and after a successful run in that store, started handling all top doors in Delhi as a Store Director
- After a successful Directorship of top doors of Delhi/NCR for around 3 years, I was promoted to Regional Manager of all Stores in Delhi/NCR
- After seeing an exemplary performance in Superdry as Regional Manager, Brand from last two year has extended my Area of Operations to other sites in North like Dehradun, Lucknow, Jaipur, etc
- Managing Store Operations and driving Sales
- Achieving maximum revenue and growth on a consistent basis
- Emphasising and analysing KPI's and customer service standards
- Ability to maximize a retail store profits whilst minimising costs
- Attending Buying Camps in Hong Kong & London for Season Buying
- Recruiting, Training, Supervising and Appraising Team
- Analysing L2L sell thru of core categories and pushing for a minimum of 15% growth every year
- Summarizing weekly performance in several reports for a better understanding of the overall business and areas of improvement
- Managing OMNI Platform for Delhi/NCR including my other cities for all 3 channels like Superdry
- In, AJIO and FYND
- OMNI Channel Business is close to 20% of my Annual Sales out of which 50% is through AJIO Channel
- Ensuring all OMNI TATs in terms of OTP, PTS and OTS are done within the SOP of 24hrs, wherein delivery on these parameters is 96%, 89% and 83% respectively
- Ensuring Service compliance in terms of Mystery Audit, NPS Score and Ops Checklist & MOPR Audit is delivered as per Brand expectations.
Premier Wealth Manager
HSBC Bank
02.2011 - 04.2013
- Acquiring 3 new to bank Global Premier accounts with a minimum balance of INR 25 lacs
- Handling a book customer portfolio which includes savings account, fixed deposit, and life insurance
- Nurturing high profile NTB (New to Bank) customers and focus on increasing their total relationship size through liability, MF and Life insurance
- Also cater to mortgage requirements of our HSBC customers as well as open market.
Sr. Acquisition Manager
Deutsche Bank
05.2008 - 01.2011
- Sales of highly paid credit cards (Platinum, Signature & Miles and more etc.)
- Cross sell of private & advantage banking along with Client Management for both Old and New
- Giving presentation in companies holding SALARY A/Cs with Deutsche Bank.
Education
M.B.A - Marketing
MAHE Karnataka University
B.B.A - Marketing
MAHE Karnataka University
Skills
Developing brand messaging
Process and procedure development
Strategic selling
Marketing strategy
Excellent Communication
Decision-Making
Teamwork and Collaboration
Organisation and Time Management
Extracurricularengagements
State level Cricket Player Under -14 & 16 from Delhi.
Careerrecital
- Regional Manager (Superdry), Reliance Brands Limited, 06/2014, Present, Managing Store Operations and driving Sales., Achieving maximum revenue and growth on a consistent basis., Emphasising and analysing KPI's and customer service standards., Ability to maximize a retail store profits whilst minimising costs., Attending Buying Camps in Hong Kong & London for Season Buying., Recruiting, Training, Supervising and Appraising Team., Analysing L2L sell thru of core categories and pushing for a minimum of 15% growth every year., Summarizing weekly performance in several reports for a better understanding of the overall business and areas of improvement., Managing OMNI Platform for Delhi/NCR including my other cities for all 3 channels like Superdry. In, AJIO and FYND., OMNI Channel Business is close to 20% of my Annual Sales out of which 50% is through AJIO Channel., Ensuring all OMNI TATs in terms of OTP, PTS and OTS are done within the SOP of 24hrs, wherein delivery on these parameters is 96%, 89% and 83% respectively., Ensuring Service compliance in terms of Mystery Audit, NPS Score and Ops Checklist & MOPR Audit is delivered as per Brand expectations., Delhi/NCR, Lucknow, Dehradun, Jaipur
- Premier Wealth Manager, HSBC Bank, 02/2011, 04/2013, Acquiring 3 new to bank Global Premier accounts with a minimum balance of INR 25 lacs, Handling a book customer portfolio which includes savings account, fixed deposit, and life insurance, Nurturing high profile NTB (New to Bank) customers and focus on increasing their total relationship size through liability, MF and Life insurance, Also cater to mortgage requirements of our HSBC customers as well as open market
- Sr. Acquisition Manager, Deutsche Bank, 05/2008, 01/2011, Sales of highly paid credit cards (Platinum, Signature & Miles and more etc.), Cross sell of private & advantage banking along with Client Management for both Old and New., Giving presentation in companies holding SALARY A/Cs with Deutsche Bank
Timeline
Retail Operations Head
OMA LIVING
06.2024 - Current
Regional Manager (Superdry)
Reliance Brands Limited
06.2014 - 05.2024
Premier Wealth Manager
HSBC Bank
02.2011 - 04.2013
Sr. Acquisition Manager
Deutsche Bank
05.2008 - 01.2011
M.B.A - Marketing
MAHE Karnataka University
B.B.A - Marketing
MAHE Karnataka University