Aakash Vijayan
Chennai
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Health Operations Associate
Accenture Solutions Private LTD
Chennai
08.2022 - Current
- Provide functional, technical, or administrative support to resolve client problems and queries.
- Train existing and new joining folks in process updates.
- Handling client escalations and requesting a rebuttal, if any, or providing action plans to control the errors.
Claims Processor
NTT Data
Coimbatore
03.2020 - 07.2022
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Identified and flagged suspicious claims for further investigation.
- Updated claim files and documented actions taken in a clear and concise manner.
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
- Participated in audits of claims files to ensure adherence to company policies.
Sales Executive
Airtel Telecom
Tiruppur
06.2019 - 02.2020
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Implemented processes for cross-selling products or services based on customer needs.
Education
B.Sc - Viscom in Visual Communication
Rathinam College of Arts and Science
Coimbatore05.2019
Skills
- Health Care Operations
- Claims Review
- Claims Auditing
- Facets
- Appealing rebuttals
- Excel
- Word
- PowerPoint
- Client support
- Data entry
- Process improvement
- Quality assurance
- Critical thinking
- Team collaboration
Languages
English
First Language
English
Advanced (C1)
C1
Tamil
Proficient (C2)
C2
Accomplishments
- Best and top performers of September 2023
Timeline
Health Operations Associate
Accenture Solutions Private LTD
08.2022 - Current
Claims Processor
NTT Data
03.2020 - 07.2022
Sales Executive
Airtel Telecom
06.2019 - 02.2020
B.Sc - Viscom in Visual Communication
Rathinam College of Arts and Science
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