Aakash Chaudhry
New Delhi
Summary
Blending strategic thinking with hands-on practicality, to develop and implement operational strategies that solve client’s most critical problems
Overview
8
8
years of professional experience
Work History
Senior Knowledge Analyst
McKinsey
05.2020 - Current
- Drive operational excellence for clients across diverse industries, specializing in customer experience transformation, process optimization, fleet management, and field operations.
- Digital Transformation for Public Sector Bank, India: Led a 2-year digital transformation, significantly improving customer experience and collections efficiency. Onboarded and managed multiple vendors, implemented new operations, and transitioned from legacy systems to modern solutions.
- Commercialization Strategy for Healthcare Services Provider, APAC: Developed a comprehensive roadmap to commercialize services, identifying a 30% cost reduction opportunity. Led workforce management, designing forecasting and capacity planning tools to optimize operations.
- Cost Transformation for European Bank: Spearheaded a transformation of banking operations, including core banking processes for consumer, private, and business banking. Facilitated workshops, developed business cases, and identified cost-saving initiatives.
- Pandemic Response Strategy for Government Department: Developed a robust pandemic response strategy to mitigate supply chain risks. Designed a BI solution with what-if analysis to support informed decision-making and address complex supply chain challenges
Service Operations Executive
Gartner
05.2019 - 05.2020
- Standardized Information Transfer: Implemented advanced automation and database management systems, reducing administrative effort by 70% across multiple client outreach initiatives.
- Client Management Tool: Developed and deployed a tool across EMEA, APAC, and NA, streamlining user administration and increasing outreach coverage by 20%.
- Process Transformation and Standardization: Led and coordinated multiple client outreach initiatives across regions, driving significant process improvements.
- Lean Six Sigma Training: Co-delivered training sessions to service advisory associates, contributing to the development of a culture of continuous improvement
Strategy & Operations Executive
The Sachdev Group
11.2017 - 04.2019
- Process Optimization: Collaborated with business process owners to identify pain points and document existing processes. Worked with IT to translate business requirements into system solution design documents.
- Training and Change Management: Developed targeted training programs to address the specific needs of impacted stakeholders, ensuring a smooth transition to new processes.
- Data Automation: Streamlined data collection and automated manual reports, reducing calculation time by 80%
Junior Quality Engineer
HQ Lamps Pvt Ltd
07.2016 - 10.2017
- Saved 6% on supply costs by working closely with suppliers and ensure that all components met department quality standards
- Assisted technical support department in troubleshooting product returns and Investigated customer complaints, conducted root cause analysis and developed corrective actions (CAPA).
Education
B.Tech Mechanical & Automation -
Amity University
Noida, UP01.2016
Level 5 Quality In-charge - undefined
Automotive Skill Development Council
Delhi, India01.2016
Higher Secondary School - undefined
Salwan Public School
Delhi, India01.2012
Skills
- Digital Transformation Leader
- Program & Project Management
- Operational Performance Improvement
- Training Program Design & Delivery
- Strategic Plan & Roadmap Development
- Large Workshop Facilitation
- Data Analytics & Reporting
- Advance PowerPoint Presentation
References
Available on request
Timeline
Senior Knowledge Analyst
McKinsey
05.2020 - Current
Service Operations Executive
Gartner
05.2019 - 05.2020
Strategy & Operations Executive
The Sachdev Group
11.2017 - 04.2019
Junior Quality Engineer
HQ Lamps Pvt Ltd
07.2016 - 10.2017
Level 5 Quality In-charge - undefined
Automotive Skill Development Council
Higher Secondary School - undefined
Salwan Public School
B.Tech Mechanical & Automation -
Amity University
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