Aakash Deep Gaur

• Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
• Established clear performance benchmarks, motivating team members to consistently exceed expectations.
• Collaborated with cross-functional teams to identify areas for system improvements and implement necessary changes.
• Increased first-contact resolution rates by implementing thorough quality assurance measures across all support interactions.
• Implemented an internal knowledge base for quick access to troubleshooting resources, enhancing overall team efficiency.
• Managed daily operations of the technical support department, ensuring full compliance with company policies and procedures.

In my role in identity provisioning, I expertly manage user ID creation, software access, and LAN access, ensuring seamless onboarding and offboarding processes. I oversee the entire lifecycle of user accounts, including New Hires, Terminations, Transfers, Admin accounts, and Service accounts. My work streamlines operations and enhances security, delivering efficient access management solutions.