Aakhil Akram Bybare
BI
Hyderabad,Hyderabad
Summary
Detailed oriented & analytical Business Intelligence Analyst with 6 years of experience at DieboldNixdorf, managing high impact reporting for banking clients. Proven expertise in Excel, macros and data management systems with strong background in service performance analytics, particularly around ATM and POS systems. Adept at working cross functionally to derive insights, automate processes and ensure compliance with internal & external SLAs. Seeking to leverage my data analysis, reporting and compliance skills in learning Compliance Specialist role at Deloitte.
Overview
8
8
years of professional experience
Work History
Business Intelligence Analyst
DIEBOLDNIXDORF PVT LTD
05.2019 - Current
- In my role as a BIA, I transitioned into a customer-focused role where I managed accounts for various banks. I meticulously validated services and contracts to ensure accurate billing while analyzing reports to identify and report discrepancies in services provided.
- Generate and manage daily, weekly and monthly reports for top banking clients on ATM and POS machine uptime, service requests and resolution timelines. Also, manage complex operational and service reports for major U.S banking clients like Wells Fargo, Bank of America, JP Morgan Chase and Walgreens.
- Wells Fargo Reporting - Analyze historical service calls in Siebel CRM and provide up to date technician notes on each open call, ensuring all stakeholders have latest status updates.
- Bank of America Reporting - Monitor ATM activity through BOA terminal App, identifying anomalies in transaction patterns, log incident tickets and update reports for operational visibility.
- Walgreens Reporting - Create aging reports for unresolved tickets, categorizing calls based on their duration (e.g., older than 10/20 days) and flagging SLA breached cases to ensure accountability and timely resolution.
- Utilize excel macros to automate recurring reporting processes, reducing manual effort and increasing accuracy. Perform end to end data analysis and report creation using advanced excel techniques including pivot tables, complex formulas, data validation and conditional formatting.
- Generated and analyzed reports, identifying service discrepancies and collaborating with cross-functional teams to resolve billing issues, enhancing customer satisfaction.
- Extract and clean data from platforms such as Service Channel and Siebel to maintain accurate service request tracking and technician performance.
- Work cross-functionally with onshore counterparts and field technicians to track and update status of open calls and ensure service SLAs are met.
- Respond to internal client queries, clarifying metrics and ensuring data integrity. Liaise with global stakeholders and internal teams to gather requirements, provide timely report delivery and ensure business expectations and SLAs.
- Drive improvements in reporting accuracy and frequency by analyzing process gaps and proposing scalable solutions.
Audit Support Assistant
COTIVITI HEALTHCARE
08.2017 - 04.2019
- Auditing the healthcare policies and worked with healthcare providers to collaborate to improve their financial performance, reduce in efficiency and improve healthcare quality. Maintaining the Payment Accuracy for medical and administrative cost savings along the entire payment lifecycle.
- Auditing medical claims for different clients and recovering the payments.
- Dialling IVR to know the information about medical claims for patients and updating the client records.
Education
HIGH School Diploma -
BHASHYAM SCHOOL
01-2009
INTERMEDIATE -
NARAYANA COLLEGE
01-2011
BACHELOR OF COMMERCE -
KALINGA UNIVERSITY
01-2017
MASTERS IN COMPUTER APPLICATIONS -
ANDHRA UNIVERSITY
Skills
- Advanced MS Excel (Pivots, Formulas, Conditional Formatting)
- Excel Macros & Automation
- Data Analysis & Reporting
- Siebel CRM
- Time & Task Management
- RADIA services
- Active Directory
- Process Improvement & Compliance Auditing
- Stakeholder Communication & Coordination
Key Achievements
- Reduced manual reporting effort by over 70% through automation using Excel macros for JP Morgan banking client.
- Delivered timely and actionable insights that supported operations across 1000+ ATMs and POS machines nationwide for multiple U.S banks.
- Consistently recognized for precision in reporting and responsiveness to stakeholder feedback, improving data reliability across clients
Timeline
Business Intelligence Analyst
DIEBOLDNIXDORF PVT LTD
05.2019 - Current
Audit Support Assistant
COTIVITI HEALTHCARE
08.2017 - 04.2019
HIGH School Diploma -
BHASHYAM SCHOOL
INTERMEDIATE -
NARAYANA COLLEGE
BACHELOR OF COMMERCE -
KALINGA UNIVERSITY
MASTERS IN COMPUTER APPLICATIONS -
ANDHRA UNIVERSITY
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