Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Additional Information
Work Preference
Work Availability
Timeline
OfficeManager
Aakib Khan

Aakib Khan

IT Support
Sikanderpur, Gurgaon,Haryana

Summary

Highly skilled Technical Support Engineer with 5.8 years of experience providing efficient and effective technical support to customers. Committed to resolving issues promptly and ensuring customer satisfaction. Seeking to leverage technical expertise and strong problem-solving abilities to contribute to the success of the Organization
.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sr. Executive IT Support

AAFT E-Learn Pvt. Ltd
04.2022 - Current


  • IT assets and device assignments, management and maintenance
  • Provide 2nd level technical support to user in the following areas : Laptop, Desktop, Printers, Windows, Mac and Linux
  • Ensure to provide support to all users within defined time frame on their regular incidents & monitoring till closure.
  • End User Support over every technical level issues over Windows, Mac OS, Linux
  • Network scanning and making report
  • Network Firewall management to grant, denied, remove, add or manage access for the users
  • Assets management and tracking
  • Application support over Leadsquare, Ozon Tel etc
  • Support over Mobile phone related issues
  • Hardware Support, component installation, replacement etc
  • Biometric support, Add, Remove & Modify the users ( Attendance reports Daily, Weekly & Monthly per the management requests
  • Closely work with HR & Admin Team on the Onboarding & Off-boarding of the Employee to make the operations smoother and easier
  • Provided technical support to end - user, including troubleshooting software and hardware issues
  • Conducted remote access sessions with customers to diagnose and resolve problems quickly
  • Identified areas of improvement within the customer service process and developed strategies to improve efficiency
  • Resolved escalated customer issues by providing professional advice and guidance
  • Monitored incoming inquiries from customers via email, phone, or chat applications
  • Conferred with staff, users and management to establish requirements for new systems or modifications.

Technical Support Engineer

Getronics Solution India - Client Site ( Ford India Pvt. Ltd )
08.2019 - 04.2022
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Performed root cause analysis of reported issues to enact corrections.
  • Maintained response times to support business continuity.
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Providing end user support over the following Areas -: Windows, MacOS, Linux, System software, Application Software, SCCM, VPN, Skype, Webex, Microsoft Intune, Email certificates, Dollar/Admin Account Deletion & Creation
  • Configuration and setup of the VC Room, Server Room Management, Assets Management, Matching Daily checklist
  • Smart IT and IT Connect ticketing tools
  • Responded promptly to service requests from internal customers within specified SLA parameters
  • Solved technical issues by troubleshooting, resolving and documenting service tickets.
  • Engaged clients on-site to resolve technical issues and communicate work progress

IT Infra Technician

Katalist Viewspaper Pvt. Ltd
07.2018 - 07.2019
  • Providing End user Support over the Network, Windows, Mac, NAS, System hardware, Application software issues etc
  • Onboarding & Off-boarding, Biometric support ( Monthly, weekly & Daily Reports ) as per the requests
  • Troubleshoot and resolved hardware and software issues for end users
  • Conducted regular backups and ensured data integrity and availability
  • Collaborated with other IT teams and vendors to implement technology projects and upgrades
  • Managed inventory and ordered new hardware and software as needed.

Computer Hardware & Networking Trainer

Mindsharper Educational Society, PMKVY
01.2018 - 06.2018


  • Hardware and Networking Training to the Students in the service tenure
  • Designing and delivering training programs on computer hardware and networking concepts, tools,and techniques
  • Conducting practical sessions to teach participants how to assemble, configure, and maintain hardware components such as CPUs, Motherboards, RAM, and hard drives
  • Instructing about various networking protocols and technologies such as TCP/IP, DNS, DHCP, LAN
  • WAN, VPN, and wireless networks
  • Teaching participants how to troubleshoot common hardware and network issues and providing guidance on best practices for diagnosis and resolution
  • Demonstrating the installation and configuration of operating systems and software applications on a computer network.

Education

Bachelor of Arts - Arts

Dr. Ram Manohar Lohia Avadh University
Faizabad - UP
2019

12th -

BPH Enter Collage
UB Board
2016

10th - BPH Enter Collage
UP Board
2014

Skills

  • Computer Security
  • Technical expertise
  • Voice & Non-Voice Process
  • Networking
  • Ticketing Tools
  • Customer service
  • Communication
  • Problem Solving
  • Time Management
  • Adaptability
  • Cloud Computing
  • Active Directory
  • DHCP, DNS, FTP, SCCM
  • Windows & Mac OS
  • Linux
  • SQL
  • HTML

Certification

AWS Certified Cloud Practitioner - Sep-2023

  • Training - AWS Self Paced
  • Experties - Proficient in Cloud Computing Concepts and Fundamentals. Familiar with Amazon Web Services ( AWS ) Services, Solutions and Pricings. Understanding of Cloud Deployment Models – IaaS, PaaS, SaaS. AWS Cloud Security and Best Practices.


Certified Computer Hardware & Networking Engineer - 2017 - Delhi

Accomplishments

PERSONAL PROJECTS ( AWS Cloud )

  • AWS Elastic Block Store (EBS) Management
  • Load Balancer (ELB) for High Availability
  • AWS Auto-Scaling Group Deployment
  • AWS Security Group Optimization
  • Amazon S3 Data Management
  • Amazon S3 Bucket Redirection
  • Amazon S3 Transfer Acceleration
  • Amazon S3 Cross-Region Replication (CRR) and Same-Region Replication (SRR)
  • Identity and Access Management (IAM)
  • AWS Command Line Interface (CLI)

These AWS projects reflect my expertise in AWS services and demonstrate my ability to design, Implement and manage cloud infrastructure solutions for enhanced scalability, reliability, and security.

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Urdu
Advanced (C1)

Additional Information

Father's Name : Late. Mohd Karamsher khan

Gender : Male

Marital Status : Unmarried

Nationality : Indian

Hobbies : Playing Cricket, Volleyball and Singing

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementPersonal development programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sr. Executive IT Support

AAFT E-Learn Pvt. Ltd
04.2022 - Current

Technical Support Engineer

Getronics Solution India - Client Site ( Ford India Pvt. Ltd )
08.2019 - 04.2022

IT Infra Technician

Katalist Viewspaper Pvt. Ltd
07.2018 - 07.2019

Computer Hardware & Networking Trainer

Mindsharper Educational Society, PMKVY
01.2018 - 06.2018

Bachelor of Arts - Arts

Dr. Ram Manohar Lohia Avadh University

12th -

BPH Enter Collage

10th - BPH Enter Collage

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