Mandeep Kaur
52b, Noble Enclave Palam Vihar Extension, Sector 22, Gurgaon
Summary
Goal-oriented professional experienced in maintaining customer satisfaction and contributing to company success. Recognized for delivering excellent customer service.
Overview
5
5
years of professional experience
Work History
Sales Agent
Travel Unravel
Gurgaon
09.2021 - 08.2024
- Attracted new customers through multiple channels including cold calling, utilizing search engines, and building upon existing relationships.
- Fostered strong customer relationships by delivering exceptional service.
- Maintained regular communication with potential clients to ensure service satisfaction.
- Managed detailed sales records on the company's digital platforms.
- Discovered potential avenues for expanding product and service sales.
- Consistently achieved or surpassed sales targets through the application of tactical closing methods.
Process Associate
IGT Solutions Private Limited.
Gurgaon
10.2019 - 07.2021
- Researched and analyzed customer needs, preferences, and buying habits.
- Ensured adherence to established protocols while processing vendor received shipments.
- Communicated pricing and inventory discrepancies to management
- Assisted customers with inquiries, complaints, and returns.
- Maintained precise records of all customers' details entered into company's software.
Education
Bachelor of Arts -
Delhi University
Delhi09-2018
Intermediate -
Guru Nanak Senior Secondary School
Faridabad03-2018
High School -
Guru Nanak Senior Secondary School
Faridabad03-2016
MBA - Operation Management
Chandigarh University
ChandigarhSkills
- Paperwork Processing
- Sales follow-up and strategy development
- Call Control and telephone Etiquette
- Team work and Collaboration
- Customer Assistance
- Upselling strategies
Languages
English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Hobbies
- Singing
- Dancing
- Drawing
Timeline
Sales Agent
Travel Unravel
09.2021 - 08.2024
Process Associate
IGT Solutions Private Limited.
10.2019 - 07.2021
Bachelor of Arts -
Delhi University
Intermediate -
Guru Nanak Senior Secondary School
High School -
Guru Nanak Senior Secondary School
MBA - Operation Management
Chandigarh University
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