Aakriti Ghildiyal

Confirm accuracy of payments in accordance with the client ledger.

Ensured accuracy by managing and resolving outstanding cash balances.

Manage receivables to prevent overdue balances.

Analyzed diverse business-supporting reports including AR Aging, Write-off among others while preparing and monitoring them.

Respond to inquiries and requests from internal and external clients on all IBA issues.

Deliver on the IBA mandates, including Key Performance Indicators & Quality Parameters, to efficiently handle/accelerate Cash in the books.

Collaborate with clients and Underwriting team to resolve premium variances.

Participate in initiatives and projects.

Documented procedures with accuracy to maintain seamless workflows.

Provide SME support on IBA operations, ensuring accurate, timely, and complete communications with insurers and clients in accordance with contract requirements.

Some of the process activities would include:

Bank Reconciliation

Release Bureau signings from CASA portal for payments and returns/claims

Prepare Cash Receipts and Payment reports to monitor pending actions.

Application of cash against transactions for which client or UWR has paid the funds.

BSM matching

Create daily cash report to check for any unallocated cash.

Client Money Calculation

Currency Deal

Update and send the Funding Report with necessary actions

Collect the claims from the Underwriters/ Markets and settle the claim to the client.

Payment of Premium balances collected from the client to be paid to the underwriters.

Payment authorization with proper approvals.

Clearing Contra entries with null effect.

Intercompany payment and reconciliations between different business entities.

Evaluating the complete ledger for an underwriter/third party/Client to ensure that no items are pending for action.

Executed follow-ups on PPC/PPW transactions while monitoring client advancements.

Conducted control checks on sanctions.

• Pre-auth invoices with CC and Bank accounts
• Processing Outbound calls
• Processing Inbound Calls
• Raising monetary dispute, complaints, and customer escalations
• Working on payment plan facility to clients
• Setting up direct debit on client accounts and removing non direct debit fee
• E-mail queue and phone queue transfer with resolution
• Raising credit against invoice and service on portal
• Working with Monitoring and customer establishment team to resolve customer client query
• Auditing credit/debit items, Opening A/R, and ageing buckets
• Gathering all monthly accounts receivable metrics to ensure accurate reporting
• Prepared and conducted daily audits on routing packs
• Working on CPI raised on client account with upgrading and cancelling the dispute of fee raised annually
• Successfully completed transition for NZ Cash Application process with understanding the process in following ERP: - PRONTO, Mastermind
• Successfully collected payments from accounts that were delinquent over 90 days
• Identified and resolved a $300.00 account that was supposed to be closed but was still posting charges

• Reducing debts and DSO (daily sales outstanding) to a target minimum per month
• Ensuring all receipts and credits are correctly allocated
• Established and maintained great customer relationships to maximize accounts performance
• Managing customer account efficiency ensuring no payment delays
• Covered responsibility for team of 4 in absence of Team Leader before the team grew and developed
• Sending dunning letters to clients
• Processing refund and supplier form
• Performing monthly closing activity
• Making calls to clients regarding overdue payment status
• Resolving the invoice queries from the client so that invoice will get paid at earliest
• Prepare and analyses aging reports at a customer and portfolio level
• Responding to email queries related to disputed invoices/ deduction claimed
• Received appreciation for providing training to new hires in Debt Chase process and performing responsibility of a mentor for other team members
• Received award as an SME for handling Debt Chase and Credit Control process

• Cash Posting
• Cash application
• Payment posting
• Invoice crediting
• Invoice Processing
• Month end closing Activities
• Reconciliation/Auditing with working on following Software: BAAN (US70 LLC), CITRIX (Syteline), Dynamic (USAP), Relays (AS400)

• Handled day-to-day accounting processes to drive financial accuracy.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Reduced discrepancies in financial reports by conducting thorough cash reconciliations.
• Streamlined the reconciliation process for faster completion and reduced errors.
• Increased accuracy in monthly financial closings by establishing consistent reconciliation procedures for all balance sheet accounts.
• Ensured accuracy of balance sheet accounts through regular reconciliation activities, reducing discrepancies in financial records.