Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Extracurricular Activities
Languages
References
Timeline
Generic

Aakriti Roy

New Delhi

Summary

A versatile and passionate data enthusiast who is eager to learn more on business strategy planning through product and consumer effective metrics. Excellent problem solving skills and a proven ability to manage and complete projects to the highest standard.
Holds business acumen and crave for new ideas. Currently working with India's leading startup Treebo Hotels. Have a wide range of experience over multiple skill set of Marketing & Operations, Planning & Strategy and Team management. Holds the ability to provide creative and forward thinking leadership.

I wish to work in such a way that my range of knowledge widens with each day and it adds to my performance as a collective role to my team responsibilities.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Treebo Hotels
09.2024 - Current
  • OTA Relationship Management: Develop and maintain strong partnerships with OTAs to enhance visibility and optimize bookings
  • Rate and Inventory Management: Monitor and adjust room rates and availability on OTA platforms to maximize revenue and occupancy
  • Performance Analysis: Analyze booking data and performance metrics from OTAs to identify trends and implement strategies for improvement
  • Guest Experience Oversight: Monitor guest feedback and reviews from OTA channels, addressing concerns and implementing improvements based on insights
  • Training and Support: Train staff on best practices for handling OTA bookings and inquiries, ensuring a seamless guest experience
  • Crisis Management: Quickly resolve any issues related to OTA bookings, such as overbookings or guest complaints, maintaining positive relationships
  • Reporting: Prepare regular reports on OTA performance and trends, presenting findings to senior management for strategic planning
  • Central B2B

Senior Executive

Treebo Hotels
01.2024 - 08.2024
  • Lead a team of 4 members across the operation vertical
  • Growth of Business & Revenue
  • Play an active role in mapping, tracking, meeting & delivery of new accounts & identifying new opportunities for regions with focus on market penetration & revenue management
  • Liasoning & coordinating with different stakeholders across corporates & Travel Agents
  • Ensure accurate and appealing hotel descriptions, images, and amenities are displayed on OTA platforms.
  • Training & mentoring team to ensure smooth flow & task delivery
  • Maintaining and managing extranet portals for B2B Ota's & ensuring the smooth function of the platform
  • Monitor and adjust room rates and availability on OTA platforms to maximize revenue and occupancy
  • Relationship building with all stakeholders - Travel agents, B2B Ota's
  • B2B Ota's Integration & Ops

OTA Executive

Treebo Hotels
01.2023 - 12.2023
  • Play an active role in online reputation management of Brand
  • Coordinating with internal & external stakeholders & delivering end to end integration with the OTA
  • Maintaining Promotions, Rate Parity on different OTA's, Updating Content & Improving Processes
  • Regular reporting of MIS, Invoices, Updating daily trackers and progress updates to the Manager
  • Ensuring there are no outstanding payables from either of the parties
  • Taking end to end accountability of the tasks assigned until complete closure

Executive

NotOnMap India
11.2020 - 12.2022
  • Organized Guest itineraries and booked reservations to Homestays and Attractions
  • Liaising & mobilizing community engagement & sustainable projects on ground
  • Relationship building with all stakeholders - Community members, Corporate & Tourism Boards
  • Processed Customer Travel payments, Providing confirmation through email
  • Driving Traveler - Community Impact initiatives on ground
  • Conducting onsite & offsite training sessions on community impact programs as well as stakeholders experience programs
  • Effectively managed Guest Booking Adjustments and Complaints, negotiating efficient resolutions
  • Efficiently dealt with and solved issues arising with Bookings or Reservations
  • Assisted Customers in making decisions on travel plans based on budgets and needs
  • Anticipated guest needs and recognised repeat customers to improve guest experience
  • Used exceptional Customer service and sales skills to identify guest needs and make appropriate Reservations advice and secure bookings
  • Play an active role in online reputation management of brands on (Platforms Such as Booking.com, Airbnb, MMT, Agoda)
  • Assisted in Reconciliation

Onboarding Executive

NotOnMap India
08.2020 - 10.2020
  • Maintained excellent relationship with host /owner of stays to obtain best price for products or services
  • Business Extraction, handling internal operations & ensuring best relationship management practices
  • Onboarded 130+ Homestay Leads
  • Prepared, checked and filed documentation with the research department

Education

Graduation - B.com

DELHI UNIVERSITY
01.2021

Higher Sr. Secondary -

SKV No. 01
01.2018

Secondary School -

SKV No.01
01.2016

Skills

  • People Management
  • Relationship Management
  • Partnership & Project Management
  • Liasoning & Coordination
  • Communication

Hobbies and Interests

Listening to Good Stories & Good Music.

Cooking different cuisines.

Spending time with friends & family. 

Playing Guitar.

Accomplishments

  • Directly impacted 5000+ community members through onground events & campaigns across art & craft preservation, sustainable practices, waste management, hospitality, menstrual hygiene, livelihood generation, 2020-2022.
  • Awarded as the Rockstar Performer for Jan - Mar 2021.
  • Selected as a CoCreator for Gostops, a hostel chain, to design, market & create their hostel in Jaipur, Rajasthan, 2019.

Extracurricular Activities

Certified Self Defense Trainee by Delhi Police. 

Winner Model in Alps academy by Bharti Taneja. 

Discipline Volunteer in Sr Secondary. 

Topper of the batch in Economics. 

Winning Team in Art & Craft Competition (Inter School Level).

Languages

Hindi
First Language
English
Proficient (C2)
C2
French
Beginner (A1)
A1

References

  • Vikalp, Yadav, Manager, vikalp.yadav@treebohotels.com, Treebo Hotels, Lead B2B OTAs
  • Naman, Shah, Director Head of B2B Sales & Ops, naman.shah@treebohotels.com, Treebo Hotels
  • Payel, Mohanto, Head, payelmohanto@gmail.com, NotOnMap, Business Expansion & Partnership

Timeline

Assistant Manager

Treebo Hotels
09.2024 - Current

Senior Executive

Treebo Hotels
01.2024 - 08.2024

OTA Executive

Treebo Hotels
01.2023 - 12.2023

Executive

NotOnMap India
11.2020 - 12.2022

Onboarding Executive

NotOnMap India
08.2020 - 10.2020

Graduation - B.com

DELHI UNIVERSITY

Higher Sr. Secondary -

SKV No. 01

Secondary School -

SKV No.01

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Aakriti Roy