Aakriti Srivastava
Lucknow
Summary
A highly organized and hard-working individual looking for a response for a responsible position to gain practical experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
PGEIN Pvt Ltd.
Chandigarh
05.2023 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Mentored junior team members and managed employee relationships.
Accounts Executive
Cargaison Logistics Express
Chandigarh
04.2021 - 05.2023
- Managed customer accounts by providing accurate invoices and payment information.
- Issue and post bills, receipts and invoices assisting U.S Clients.
- Taking follow ups from Clients regarding paperwork in order to receive payments.
- Ensure all logistics activities are achieved on time bound and cost- effective manner.
Customer Service Officer
ICICI Bank
Kanpur
07.2018 - 12.2020
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Educated customers on products and services offered by the company.
- Identified potential opportunities to upsell products or services to customers.
- Collaborated with other departments within the organization on various projects.
- Managed daily cash operations and maintained accurate records of all transactions.
- Monitored cash flow to ensure sufficient funds were available for daily operations.
Education
PGDBO
Institute of Finance And Banking
Lucknow04-2020
Bachelor of Arts -
Kanpur University
Kanpur05-2017
Intermediate (Commerce)
Red Rose Public Senior Secondary School
Lucknow03-2014
High School
Red Rose Public Senior Secondary School
Lucknow03-2012
Skills
- Customer Service
- Leadership
- Team work and problem solving
- Ability to remain calm under pressure
- Data handling
- Operations Management
- Branch Bulking
- Computer Skills- MS Excel, Loadstop, Billing Software
Personal Vitae
- Father's Name- Sunil Kumar Srivastava
- Mother's Name- Rekha Srivastava
- Date of Birth- 26/09/1996
- Languages Known- Hindi and English
- Hobbies- Travelling, Singing
- Interset- Cooking, Drawing, Playing games
Timeline
Customer Service Representative
PGEIN Pvt Ltd.
05.2023 - 08.2023
Accounts Executive
Cargaison Logistics Express
04.2021 - 05.2023
Customer Service Officer
ICICI Bank
07.2018 - 12.2020
PGDBO
Institute of Finance And Banking
Bachelor of Arts -
Kanpur University
Intermediate (Commerce)
Red Rose Public Senior Secondary School
High School
Red Rose Public Senior Secondary School