Summary
Overview
Work History
Education
Skills
Personal Vitae
Timeline
Generic

Aakriti Srivastava

Lucknow

Summary

A highly organized and hard-working individual looking for a response for a responsible position to gain practical experience.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

PGEIN Pvt Ltd.
Chandigarh
05.2023 - 08.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Mentored junior team members and managed employee relationships.

Accounts Executive

Cargaison Logistics Express
Chandigarh
04.2021 - 05.2023
  • Managed customer accounts by providing accurate invoices and payment information.
  • Issue and post bills, receipts and invoices assisting U.S Clients.
  • Taking follow ups from Clients regarding paperwork in order to receive payments.
  • Ensure all logistics activities are achieved on time bound and cost- effective manner.

Customer Service Officer

ICICI Bank
Kanpur
07.2018 - 12.2020
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Educated customers on products and services offered by the company.
  • Identified potential opportunities to upsell products or services to customers.
  • Collaborated with other departments within the organization on various projects.
  • Managed daily cash operations and maintained accurate records of all transactions.
  • Monitored cash flow to ensure sufficient funds were available for daily operations.

Education

PGDBO

Institute of Finance And Banking
Lucknow
04-2020

Bachelor of Arts -

Kanpur University
Kanpur
05-2017

Intermediate (Commerce)

Red Rose Public Senior Secondary School
Lucknow
03-2014

High School

Red Rose Public Senior Secondary School
Lucknow
03-2012

Skills

  • Customer Service
  • Leadership
  • Team work and problem solving
  • Ability to remain calm under pressure
  • Data handling
  • Operations Management
  • Branch Bulking
  • Computer Skills- MS Excel, Loadstop, Billing Software

Personal Vitae

  • Father's Name- Sunil Kumar Srivastava
  • Mother's Name- Rekha Srivastava
  • Date of Birth- 26/09/1996
  • Languages Known- Hindi and English
  • Hobbies- Travelling, Singing
  • Interset- Cooking, Drawing, Playing games

Timeline

Customer Service Representative

PGEIN Pvt Ltd.
05.2023 - 08.2023

Accounts Executive

Cargaison Logistics Express
04.2021 - 05.2023

Customer Service Officer

ICICI Bank
07.2018 - 12.2020

PGDBO

Institute of Finance And Banking

Bachelor of Arts -

Kanpur University

Intermediate (Commerce)

Red Rose Public Senior Secondary School

High School

Red Rose Public Senior Secondary School
Aakriti Srivastava