Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
AccountManager
Aakriti Verma

Aakriti Verma

Delhi

Summary

Client Success and Account Management professional with over 4 years of experience in HR, SaaS, and procurement across multiple regions including India, Australia, New Zealand, and Singapore. Expertise in driving customer satisfaction and enhancing service delivery while maintaining strong B2B client relationships. Demonstrated skills in end-to-end client operations, revenue growth, and client retention, with proficiency in HRIS platforms and procurement workflows. Experienced in global onboarding, compliance, and cross-functional collaboration, ensuring effective stakeholder engagement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Account manager

Suitable.AI
Noida
03.2025 - Current
  • Prospected and closed new business for offshore staffing and a SaaS-based Employee Referral platform, achieving 90%+ of growth targets consistently.
  • Led account-based marketing and B2B outreach campaigns, increasing qualified leads and client conversions.
  • Expanded revenue from existing accounts through upselling, cross-selling, and strategic opportunity identification.
  • Presented product features and advantages to potential customers during sales meetings.
  • Negotiated contracts with clients to maximize revenue potential.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Created comprehensive reports on account performance.
  • Built strong, long-term relationships with clients, vendors, and internal teams to ensure value delivery and retention.
  • Acted as the key liaison between clients and recruitment, ensuring timely delivery and transparent communication.
  • Maintained high client satisfaction through proactive engagement and regular performance reviews.
  • Tracked KPIs and SLAs to measure success, address gaps, and improve service delivery.
  • Managed client portfolios across diverse industries including healthcare, consulting, automotive, Tier 1 suppliers, and OEMs, adapting strategies to each sector’s needs.

Account manager

Shoolin Consultancy
04.2021 - 08.2024
  • Managed POC clients for contract and full-time roles across global projects with MNCs like HCL, Wipro, LTIMindtree, and the Australian Government.
  • Drove revenue growth by executing GTM strategies and delivering scalable, long-term hiring solutions.
  • Developed strategies to increase revenue from existing accounts.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Delivered impactful client presentations, securing new partnerships and expanding business.
  • Acted as a liaison between clients and internal teams, resolving escalations and ensuring seamless HR operations.

Education

BACHELOR'SOFBUSINESS ADMINISTRATION (BBA HONS.) -

SUSHANT UNIVERSITY (ERNST. ANSAL UNIVERSITY)
01.2021

BGS INTERNATIONAL PUBLIC SCHOOL
NEW DELHI
03.2018

Skills

  • Client relationship management
  • Partner engagement
  • Account-based marketing
  • Upselling and cross-selling
  • Go-to-market strategy
  • Stakeholder communication
  • Project delivery and onboarding
  • Performance tracking
  • HRIS and ATS platforms
  • Data-driven insights

Certification

  • GE Aerospace - Explore Human Resources Job Simulation, Forage, 2025-01-01
  • Human Resources: Managing Employee Problems, LinkedIn, 2025-01-01
  • Excel: Advanced Formulas and Functions, LinkedIn, 2022-07-01
  • What Is Business Analysis?, LinkedIn, 2022-04-01
  • Critical Thinking for Better Judgment and Decision-Making, LinkedIn, 2020-09-01
  • Negotiation Skills, LinkedIn, 2020-09-01
  • Academic Enhancement Programme, University of Warwick, London, 2019-01-01
  • Organizing Committee Member - 'GREEN CIRCLE', Dwarka, New Delhi, 2019-01-01
  • 2nd Place - Business Plan Competition, Delhi, 2019-01-01
  • Attendee - TEDx Event at Sushant University, 2019-01-01

References

References available upon request.

Timeline

Account manager

Suitable.AI
03.2025 - Current

Account manager

Shoolin Consultancy
04.2021 - 08.2024

BACHELOR'SOFBUSINESS ADMINISTRATION (BBA HONS.) -

SUSHANT UNIVERSITY (ERNST. ANSAL UNIVERSITY)

BGS INTERNATIONAL PUBLIC SCHOOL

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