Aaliyah Harris
Indianapolis
Summary
Experienced barista with over four years of expertise in the coffee industry, including Starbucks and BRB. Excelled as a barista trainer and achieved the prestigious title of coffee master at Starbucks. Served as a shift supervisor at BRB. Also established a successful pet sitting/walking business, catering to dogs, cats, birds, and rats. Diverse skills and always eager to learn and expand knowledge. Seeking to transition into the animal field and explore new opportunities. Enthusiastic about the potential ahead and eager to make a positive impact in this industry.
Overview
5
5
years of professional experience
Work History
Barista
Black House Cafe
10.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
Dog Walker/House and Pet Sitter
Myself
12.2019 - Current
- Ensured dog safety by managing up to three on-leash or off-leash based on their training status.
- Consistently manage training tasks during owners' absence.
- Provided grooming services tailored to each dog's breed during owner absences.
- Completed tasks according to owner's instructions.
- Provided in-house pet sitting services.
- Provided feedback to pet owners on both positive and negative aspects of their pets.
- Provided care for multiple types of animals.
Barista Shift Supervisor
Barrel Racing Baristas
08.2022 - 09.2024
- Ensured accurate completion of all tasks.
- Optimized workflows for better performance.
- Coordinated breaks effectively for the entire staff.
- Shared recommendations to simplify store management.
- Ensured accurate till count during closing procedures.
- Monitored and calculated daily tips.
Barista Trainer
Starbucks
10.2021 - 05.2024
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Developed detailed lesson plans to ensure consistent delivery of training materials.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Streamlined workflow processes for better customer service and reduced wait times.
Education
High School Diploma -
Mt Vernon High School
Fortville, IN06-2021
Skills
- Barista Training
- Cash Handling Accuracy
- Sales Promotion
- Customer Service
- Food Safety
- Worker Training
- Team Collaboration
- Time Management
- Attention to Detail
- Food and Beverage Service
- Problem-solving abilities
- Adaptability and Flexibility
- Dog Training
- Dog grooming/bathing
- Exotic animal care
Timeline
Barista
Black House Cafe
10.2024 - Current
Barista Shift Supervisor
Barrel Racing Baristas
08.2022 - 09.2024
Barista Trainer
Starbucks
10.2021 - 05.2024
Dog Walker/House and Pet Sitter
Myself
12.2019 - Current
High School Diploma -
Mt Vernon High School
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