Reading
Aamir Alam
NOC Analyst
New Delhi
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
7
7
years of professional experience
Work History
NOC Analyst
OculusIT
05.2022 - Current
- Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
- Leveraged monitoring tools such as Zabbix and Dotcom to maintain real-time network visibility, enabling swift response times to potential issues.
- Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.
Technical Support Executive
Tech Mahindra
02.2021 - 04.2022
- Coordinated with vendors to resolve hardware and software issues beyond internal capabilities, ensuring timely resolution for customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Technical Support Executive
Tech Mahindra
05.2017 - 05.2018
- Conducted root-cause analysis for recurring technical problems, developing long-term solutions to prevent future occurrences.
- Mentored junior technicians, fostering their growth and enhancing team performance.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
Education
Master of Arts - International Relations
Jamia Millia Islamia
New Delhi, India 05.2001 -
Bachelor of Science - Computer Science
Delhi University
New Delhi, India 05.2001 -
Skills
CCNA(Route and Switch)
System monitoring
RHCSA(Linux)
AWS Solutions Architect Associate
Incident Management
Network Troubleshooting
Technical Support
Accomplishments
- Participated in “Puma Urban Stampede” 5K run.
- Participated in “Wings for Life World Run” 14K run.
- Participated in “Nehru Park Half Marathon” 14K run.
- Participated in “Millennium City Marathon” 21.1K run.
Interests
Long Distance Running
Timeline
NOC Analyst
OculusIT
05.2022 - Current
Technical Support Executive
Tech Mahindra
02.2021 - 04.2022
Technical Support Executive
Tech Mahindra
05.2017 - 05.2018
Master of Arts - International Relations
Jamia Millia Islamia
05.2001 -
Bachelor of Science - Computer Science
Delhi University
05.2001 -