Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Aamir Alam

NOC Analyst
New Delhi

Summary

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

Overview

7
7
years of professional experience

Work History

NOC Analyst

OculusIT
05.2022 - Current
  • Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
  • Leveraged monitoring tools such as Zabbix and Dotcom to maintain real-time network visibility, enabling swift response times to potential issues.
  • Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.

Technical Support Executive

Tech Mahindra
02.2021 - 04.2022
  • Coordinated with vendors to resolve hardware and software issues beyond internal capabilities, ensuring timely resolution for customers.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Technical Support Executive

Tech Mahindra
05.2017 - 05.2018
  • Conducted root-cause analysis for recurring technical problems, developing long-term solutions to prevent future occurrences.
  • Mentored junior technicians, fostering their growth and enhancing team performance.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.

Education

Master of Arts - International Relations

Jamia Millia Islamia
New Delhi, India
05.2001 -

Bachelor of Science - Computer Science

Delhi University
New Delhi, India
05.2001 -

Skills

CCNA(Route and Switch)

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Accomplishments

  • Participated in “Puma Urban Stampede” 5K run.
  • Participated in “Wings for Life World Run” 14K run.
  • Participated in “Nehru Park Half Marathon” 14K run.
  • Participated in “Millennium City Marathon” 21.1K run.

Interests

Reading

Long Distance Running

Timeline

NOC Analyst

OculusIT
05.2022 - Current

Technical Support Executive

Tech Mahindra
02.2021 - 04.2022

Technical Support Executive

Tech Mahindra
05.2017 - 05.2018

Master of Arts - International Relations

Jamia Millia Islamia
05.2001 -

Bachelor of Science - Computer Science

Delhi University
05.2001 -

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Aamir AlamNOC Analyst