Aamir Ansari

• Lead AWS cloud operations ensuring performance, scalability, security, and cost optimization.
• Manage and mentor a team of 25 cloud engineers, driving automation, incident response, and operational efficiency.
• Conduct RCA, prepare incident reports, and collaborate with AWS and third-party vendors on complex technical issues.
• Reduced AWS spend by 20% YoY via proactive resource and cost optimization strategies.
• Reduced Incident volume by 60% through automation of monitoring and alerting workflows.
• Enabled support teams to deploy Terraform fixes independently, reducing resolution time and enhancing DevOps agility.
• Ensured security compliance by remediating vulnerabilities using AWS Security Hub across multiple AWS accounts.
• Provided infrastructure health, performance, and cost reports to senior leadership.

• Led technical support, escalations, and complex case resolutions for Atlassian's on-premise products.
• Go-to SME for LDAP/AD, SQL, Java, networking, and AWS deployment troubleshooting.
• Mentored team members, optimized case triaging, and contributed to technical hiring (25+ interviews conducted).
• Authored knowledge base articles, reducing support ticket volume and improving customer self-service.
• Analyzed KPIs, CSAT/NPS metrics, and drove continuous service improvement initiatives.

• Provided front-office tech support for eFX, Voice, Cash & NDF desks, Prime Brokerage, and Sales.
• Supported trading platforms, regulatory systems, and reporting tools.
• Led Post-Incident Review calls with stakeholders for business-critical incidents.
• Delivered monthly incident, change, and availability reports to leadership.

• Supported JP Morgan Asset Management's website for content, data integrity, and performance.
• Founding member of DevOps inception team; improved automation and operational workflows.
• Conducted RCAs and managed defect triage with global development and operations teams.

Ensured timely delivery of marketing materials and maintained accurate fund data across systems. Created and updated run-books, conducted app health checks, and handled end-to-end application support including bug analysis, troubleshooting, and RCA. Collaborated with developers to decommission legacy systems and reduce support effort via user training and process improvements. Skilled in DB2, MSSQL, Java, Solaris; debugged stored procedures and Java code to drive efficient issue resolution.

Supported critical trading and reporting apps, automated nightly loads via UNIX scripting, resolved data/app issues, and optimized reports for Financial Advisors. Collaborated with dev and business teams for defect fixes and enhancements.