Aamir Anwar Khan
Mumbai
Summary
Cluster Manager with 10 years of experience in multi-location operations and team leadership. Demonstrated success in enhancing sales performance and operational efficiency while maintaining high customer service standards. Expertise in cross-functional team coordination, staff training, and strategic planning. Proficient in data analysis to improve KPIs, budget management, and fostering collaborative work environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cluster Manager
Unicorn Infosolutions PVT LTD
Mumbai
10.2017 - Current
- Achieved sales growth through effective management of all Apple product offerings.
- Led team performance initiatives, fostering skill enhancement and productivity improvements.
- Developed and executed strategies for efficient inventory management across clusters.
- Conducted market analysis and sales forecasting to inform strategic planning decisions.
- Managed budgets and resources, focusing on optimizing operational processes.
- Facilitated written and verbal communication to enhance team collaboration.
- Interpreted data to generate performance reports and identify trends.
- Cultivated customer relationships, ensuring high levels of satisfaction and loyalty.
- Coordinated cross-functional teams to implement process improvements and best practices.
- Resolved operational issues promptly to minimize disruptions in service delivery.
- Implemented employee engagement initiatives to foster a positive work environment.
- Assessed customer feedback data from surveys and used it to inform decision-making in relation to service delivery improvements.
Business Development Officer
LG Electronics India PVT LTD
Mumbai
08.2016 - 09.2017
- Drove sales initiatives for IT products, resulting in significant revenue growth.
- Developed relationships with key clients to enhance customer retention.
- Managed client accounts to ensure satisfaction and retention.
- Analyzed competitive landscape to inform business development strategies.
- Conducted market research to identify trends impacting product positioning.
- Collaborated with marketing teams to create targeted promotional campaigns.
- Trained sales staff on product features and benefits to improve performance.
- Analyzed sales data to optimize strategies and increase market share.
SR.MSC (MAC SOLUTION CONSULTANT)
Apple India PVT LTD
Mumbai
02.2015 - 08.2016
- Developed comprehensive knowledge of all Apple products to enhance sales strategies.
- Collaborated with clients to identify needs and recommend suitable Apple solutions.
- Demonstrated Apple product features through engaging presentations and workshops.
- Achieved sales targets by leveraging expertise in Apple product specifications.
- Provided ongoing support and training to clients for optimal product utilization.
- Maintained up-to-date understanding of market trends and competitor offerings.
- Utilized CRM software to track sales performance and customer interactions.
- Fostered relationships with key stakeholders to drive repeat business.
Sales Executive
SONY India PVT LTD
Mumbai
02.2012 - 02.2015
- Achieved substantial revenue growth by managing laptop sales operations at LFR.
- Provided expert product knowledge to assist customers with purchasing decisions.
Sales Executive
Addict InfoTech
Mumbai
03.2007 - 01.2012
- Conducted market research on Toshiba laptops to identify trends and customer preferences.
- Analyzed competitor offerings to enhance Toshiba's laptop features and performance.
- Monitored sales data to evaluate market positioning and adjust strategies accordingly.
Education
Bachelor of Science - Computer Science
Dr. A P J Abdul Kalam University
Indore06-2020
High School Diploma -
Supreme Education
Thane03-2012
GED -
Supreme Education
Thane03-2010
Skills
- Product Knowledge:Demonstrates a deep understanding of the products or services being sold, allowing for effective communication and addressing customer needs
- Sales Techniques:Includes skills like prospecting (identifying potential customers), presenting, closing deals, and negotiating prices
- CRM Software Proficiency:Familiarity with customer relationship management systems like Salesforce, SAP, or Zoho is essential for managing leads, tracking sales, and analyzing data
- Time Management:Organizing tasks, prioritizing leads, and managing time effectively to maximize sales opportunities
- Sales Forecasting:Ability to predict future sales based on data and trends
- Lead Qualification:Identifying promising leads and focusing efforts on those most likely to convert
- Contract Negotiation:The ability to negotiate favorable terms and agreements with customers
- Customer Service:Providing excellent support and building strong relationships with customers
- Communication Skills: Encompasses both verbal and written communication, including active listening, clear and concise articulation, and persuasive language
- Active Listening: Paying close attention to customer needs and concerns to tailor the sales approach
- Relationship Building: Developing rapport and trust with customers to foster long-term relationships
- Resilience and Persistence: The ability to bounce back from rejection and maintain a positive attitude
- Problem-Solving: Identifying and resolving customer issues efficiently and effectively
- Adaptability: Adjusting to different sales situations and customer personalities
- Teamwork: Collaborating with colleagues to achieve common sales goals
- Goal Orientation: Driven to achieve sales targets and exceed expectations
- Strategic Selling: Developing and implementing effective sales strategies
- Cultural Awareness: Understanding and respecting diverse cultural backgrounds in sales interactions
- Local Language Proficiency: If applicable, fluency in local languages can enhance communication and build stronger customer relationships
Accomplishments
- Successfully managed operations across multiple locations, resulting in significant revenue growth.
- Enhanced staff productivity through the implementation of performance monitoring and evaluation tools.
- Reduced operational expenses by optimizing processes and improving resource utilization.
- Consistently achieved sales targets, contributing positively to the overall regional performance.
- Led a diverse team of managers and front-line employees, fostering a culture of low attrition and high engagement.
- Developed and rolled out a customer service improvement plan, leading to noticeable gains in customer satisfaction.
- Maintained full compliance with company policies and regulatory standards through routine audits and checks.
- Streamlined training and onboarding processes, improving the readiness of new hires across locations.
- Promoted knowledge sharing between teams across locations, enhancing collaboration and problem-solving effectiveness.
Certification
- Apple product professional
- Apple Seed Score level 94
Affiliations
- Volleyball Player
Actively participate in local tournaments; value teamwork, strategy, and fitness. - Trekking Enthusiast
Passionate about outdoor adventure; regularly go on nature treks to build endurance and mental resilience. - Volunteer – Community Clean-Up Drives
Involved in organizing and participating in local clean-up campaigns to promote sustainability and civic responsibility. - Photography
Enjoy capturing candid moments and landscapes; skilled in basic editing and composition. - Cooking
Explore and experiment with diverse cuisines; find creativity and relaxation through culinary arts.
Languages
English
First Language
Marathi
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Cluster Manager
Unicorn Infosolutions PVT LTD
10.2017 - Current
Business Development Officer
LG Electronics India PVT LTD
08.2016 - 09.2017
SR.MSC (MAC SOLUTION CONSULTANT)
Apple India PVT LTD
02.2015 - 08.2016
Sales Executive
SONY India PVT LTD
02.2012 - 02.2015
Sales Executive
Addict InfoTech
03.2007 - 01.2012
Bachelor of Science - Computer Science
Dr. A P J Abdul Kalam University
High School Diploma -
Supreme Education
GED -
Supreme Education
Similar Profiles
AKSHAY JARIAKSHAY JARI
Area Manager at Unicorn Infosolutions Pvt LtdArea Manager at Unicorn Infosolutions Pvt Ltd
Bhargav ChaudhariBhargav Chaudhari
Store Accountant at Unicorn infosolutions pvt ltdStore Accountant at Unicorn infosolutions pvt ltd
Abhinav WasanAbhinav Wasan
Manager Pay Later at Pine Labs Pvt LtdManager Pay Later at Pine Labs Pvt Ltd
Navmita Das NandiNavmita Das Nandi
AVP Employee Engagement - Reward and Recognition at HSBCAVP Employee Engagement - Reward and Recognition at HSBC
Prerana JadhavPrerana Jadhav
Software Development Senior Analyst at AccentureSoftware Development Senior Analyst at Accenture