Aamir Khan
Senior Fraud Officer
Bengaluru
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Senior Fraud Officer
Hsbc Electronic Data Processing India
Bengaluru
08.2016 - 11.2023
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Escrow Specialist
Ocwen Financial Services
Bengaluru
02.2011 - 12.2015
- Advised clients on financial matters and recommended investments.
- Opened incoming orders and set up escrow files within Number hours of receiving purchase agreement.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Communicated with clients regarding account services, statements, and balances.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
12th Standard - Economics
Montfort Secondary School
Idduki 03.2006 - 03.2008
Skills
Effective communication
undefinedTimeline
Senior Fraud Officer
Hsbc Electronic Data Processing India
08.2016 - 11.2023
Escrow Specialist
Ocwen Financial Services
02.2011 - 12.2015
12th Standard - Economics
Montfort Secondary School
03.2006 - 03.2008
Similar Profiles
Arun YadavArun Yadav
Buisness ANALYST (Subject matter expert/Assistant Manager) at HSBC Securities Services, HSBC Electronic Data Processing India Pvt LtdBuisness ANALYST (Subject matter expert/Assistant Manager) at HSBC Securities Services, HSBC Electronic Data Processing India Pvt Ltd
VEDHAPRIYA ACHARIVEDHAPRIYA ACHARI
Vetting Control and Oversight Analyst at GLOBAL STAFF VETTING HSBC Electronic Data Processing India Pvt LtdVetting Control and Oversight Analyst at GLOBAL STAFF VETTING HSBC Electronic Data Processing India Pvt Ltd
BHAWANI SINGHBHAWANI SINGH
Senior Fraud Officer at HSBC (Electronic Data Processing India Pvt Ltd)Senior Fraud Officer at HSBC (Electronic Data Processing India Pvt Ltd)