Aamir Pasha
Bengaluru
Summary
Accomplished Lead at Flipkart with over 9 years of expertise in operations and product support, showcasing strong leadership and data management skills. Excelled in driving significant improvements in fraud risk management and supply chain efficiency, leveraging Power BI for actionable insights. Proven track record in enhancing customer experience through strategic process enhancements and data-driven decision-making.
Overview
10
10
years of professional experience
Work History
Lead
Flipkart Internet PVT LTD
Bengaluru
07.2019 - Current
- Lead with 10 years of professional experience in operations, development, product support, supply chain management, fraud risk management, team handling, social media, and decision-making.
- New Projects, Data Management, Data Analysis, Root Cause Analysis, Payment Management.
- Used to check the order level history if any payment or refund failed, and appropriate action is taken.
- It was extracted and interpreted data patterns to translate.
- Findings into actionable outcomes. Review and identify root causes by conducting audits on all complaints to determine trends, and drive continuous improvement.
- Provide the leadership team with regular, real-time status updates on all escalated cases.
- Worked with supply chain team members and tracked and monitored purchase orders, deliveries, and invoicing to verify accuracy and compliance.
- Provide opening and closing dashboards daily.
- Decision-making regarding any fraudulent activity that has occurred in the particular customer account.
- Identify, analyze, and interpret trends or patterns in complex data sets daily. Made changes to the SOP, and highlighted issues to stakeholders to prevent further problems that could lead to escalation
Senior Specialist
Flipkart Internet PVT LTD
Bengaluru
10.2017 - 06.2019
- Made changes to the SOP, and highlighted issues to stakeholders to prevent further problems that could lead to escalation.
- Helped with process corrections, which resulted in a smoother shopping experience for customers.
- I was able to identify issues and bugs and suggest product changes that needed to be fixed for a better customer experience. I implemented relevant SOPs as per requirements.
- I am implementing a few process changes and open-box delivery.
- Participated in requirements meetings to understand business needs.
Specialist
Flipkart Internet PVT LTD
Bengaluru
08.2014 - 09.2017
- Analyze case inflow to understand top inflow drivers, and as a proactive measure, notify stakeholders beforehand to protect the customer experience.
- POC and analyzing data collected
- Identify, document, and call out any trends or changes, and collaborate with the Product team and other verticals in the organization to resolve all relevant issue categories.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems, or production deficiencies.
Education
Bachelor of Commerce - Financial Accounting, Economics
Karnataka State Of Open University
Bengaluru05.2015
Skills
- Leadership
- Process management
- Deep drive for effective root cause analysis (RCA)
- Data management
- Multi-tasking
- Data validation
- Product Development
- Power BI
- MS Office (MS Excel, MS Word, MS PowerPoint)
- Payment Management
- E-Commerce Systems
- Application Development
- Database Optimization
Accomplishments
Pending returns - Published 'Pending Returns' data which helped all the LOBs in Flipkart to know the pending cases to date and help them to prioritize and close on time.
Hobbies and Interests
- Cricket
- Football
Languages
- English
- Hindi
- Kannada
- Urdu
Personal Information
- Father's Name: Late. Abdul Khader
- Mother's Name: Zareena Taj
- Date of Birth: 04/18/93
- Nationality: India
- Marital Status: Married
Timeline
Lead
Flipkart Internet PVT LTD
07.2019 - Current
Senior Specialist
Flipkart Internet PVT LTD
10.2017 - 06.2019
Specialist
Flipkart Internet PVT LTD
08.2014 - 09.2017
Bachelor of Commerce - Financial Accounting, Economics
Karnataka State Of Open University
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