AMEER SHAIKH
MUMBAI
Summary
Dynamic Assistant Restaurant Manager with a proven track record at KYMA (BKC), excelling in inventory management and customer service resolution. Adept at enhancing operational efficiency and fostering team collaboration, I consistently drive guest satisfaction and streamline processes, ensuring a vibrant dining experience. Passionate about delivering exceptional service and optimizing restaurant performance.
Overview
8
8
years of professional experience
4037
4037
years of post-secondary education
1
1
Certification
Work History
Assistant Restaurant Manager
KYMA (BKC)
MUMBAI
01.2024 - Current
- Assisted in managing daily restaurant operations and staff scheduling.
- Trained new employees on service standards and menu offerings.
- Coordinated inventory management and supplier orders for timely stock replenishment.
- Ensured compliance with health and safety regulations during food preparation.
- Resolved customer complaints effectively to maintain high service quality.
- Conducted regular team meetings to enhance communication and staff performance.
- Provided leadership and direction to restaurant employees.
- Maintained accurate records of sales transactions and other financial information.
Steward
CAFE COFFEE DAY (MAHIM)
MUMBAI
04.2018 - 10.2025
- To set the mis-en-place for the day
- Ensure linen cutlery and halloware is stacked for service and the water bottles are filled
- Wipe the glasses and lay up the covers
- Assisting other stations
- Taking coffee orders and billing it
- To ensure fast service at the counter
- Cleaning the machine and the equipments
- Stagging the fridges and dry store
- Clearing tables and re setting it
Floor Supervisor
KYMA (BKC)
MUMBAI
01.2022 - 12.2023
- Supervised daily operations to ensure workflow efficiency and adherence to standards.
- Trained new staff on safety protocols and operational procedures for smooth integration.
- Monitored inventory levels and coordinated restocking efforts to maintain supply flow.
- Implemented process improvements to enhance team productivity and minimize downtime.
- Maintained a clean, organized, and safe work environment at all times.
- Performed daily opening and closing procedures according to established guidelines.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Monitored inventory levels and placed orders for additional stock as required.
Team Leader
BOMBAY DRUNKYARD (ANDHERI)
MUMBAI
07.2021 - 12.2021
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints to enhance guest satisfaction.
- Enforced health and safety regulations within the establishment.
- Maintained a positive work environment that promoted collaboration between team members.
- Completed daily quality assurance duties to provide feedback for improvements.
- Identified needs of customers promptly and efficiently.
- Checked the cleanliness of tables, chairs, floors, and restrooms throughout the shift.
- Informed customers about daily specials.
- Greeted guests and provided them with menus.
- Ensured a smooth flow of service in the restaurant.
Senior Captain
LA LA LAND (WORLI)
MUMBAI
11.2020 - 05.2021
- Supervised dining room operations to ensure exceptional guest experiences.
- Coordinated table assignments and reservations to optimize seating efficiency.
- Facilitated communication between kitchen staff and front-of-house team.
- Checked the cleanliness of tables, chairs, floors, and restrooms throughout the shift.
- Informed customers about daily specials.
- Greeted guests and provided them with menus.
- Ensured a smooth flow of service in the restaurant.
- Assigned seating arrangements for guests.
- Worked closely with management teams to improve operational efficiency.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Captain Waiter
THE BROCODE (BANDRA WEST)
MUMBAI
01.2020 - 11.2020
- Provided excellent customer service to enhance dining experiences.
- Managed food and drink orders efficiently to ensure timely delivery.
- Maintained cleanliness of dining area and assisted with table settings.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Checked on guests during meals to ensure satisfaction with each course.
- Provided exceptional service to high volume of daily customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted guests with making food and beverage selections.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Senior Steward
Z CAFE LOUNGE (BANDRA WEST)
MUMBAI
01.2019 - 12.2019
- Maintained cleanliness and organization in dining and kitchen areas.
- Assisted in serving food and beverages to guests efficiently.
- Responded to guest inquiries regarding menu items and specials.
- Transported dirty dishes to the washing area for sanitation.
- Followed safety protocols to maintain a sanitary work environment.
- Maintained a clean, safe, and organized work environment.
- Responded quickly to any spills or messes that occurred within the kitchen area.
- Disinfected kitchen surfaces, equipment, and tools using cleaner to sanitize.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
- Collected soiled linens from dining room tables for laundering purposes.
Education
Bachelor of Science - Chemistry
Rizvi College of Arts Science And Commerce
Mumbai , India 08.2019 - 12.2021
Bandra Junior College
Mumbai , IndiaST. Michael High School
Mumbai , India Skills
- Inventory management
- Customer service resolution
- Financial recordkeeping
- Workflow optimization
- Operational efficiency
- Effective communication
- Time management
- Quality assurance
- Relationship building
- Budgeting and financial management
- Food and beverage sales
- Budget administration
- Restaurant operations
- Sales and marketing
- POS system
- Guest relations
- Analytical skills
- Business strategy
- Cash handling
- Control inventory costs
- Kitchen equipment operation and maintenance
- Communication
- Team building
- Professionalism
- Cost control
- Risk management
Languages
Hindi
First Language
Tamil
Advanced (C1)
C1
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Urdu
Proficient (C2)
C2
Arabic
Intermediate (B1)
B1
Certification
- DIEGO BAR ACADEMY CERTIFICATE
Timeline
Assistant Restaurant Manager
KYMA (BKC)
01.2024 - Current
Floor Supervisor
KYMA (BKC)
01.2022 - 12.2023
Team Leader
BOMBAY DRUNKYARD (ANDHERI)
07.2021 - 12.2021
Senior Captain
LA LA LAND (WORLI)
11.2020 - 05.2021
Captain Waiter
THE BROCODE (BANDRA WEST)
01.2020 - 11.2020
Bachelor of Science - Chemistry
Rizvi College of Arts Science And Commerce
08.2019 - 12.2021
Senior Steward
Z CAFE LOUNGE (BANDRA WEST)
01.2019 - 12.2019
Steward
CAFE COFFEE DAY (MAHIM)
04.2018 - 10.2025
Bandra Junior College
ST. Michael High School