Aamish Mehrotra
Noida
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Highly detail-oriented and professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
21
21
years of professional experience
Work History
Branch Manager
Standard Chartered Bank
Delhi
04.2019 - Current
- Managed team of 4 banking professionals grew customer base by 35% in two years through effective promotion and community networking
- Motivates team to be High Performing Team across cluster
- Managed to bring in new customers with effective communication skills bundled with correct selling strategy.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained friendly and professional customer interactions.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Consulted customers to boost product sales and services.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Generated financial and operational reports to assist management with business strategy.
- Assessed employee performance and developed improvement plans
- Met deadlines by proactively managing individual and team tasks and streamlining processes
Branch Manager
HDFC Bank Ltd.
Delhi
03.2008 - 03.2019
- Expertise in retail banking processes and work areas
- Managing Portfolio of 576 Groups Comprising individuals and companies with total book size of 92 crore
- Primarily looking after income target for company
- Managing team of 4 members
- Expansion of business by cross-selling products to existing portfolio customers, primarily High Net worth Customers.
- Developed and cultivated lucrative relationships with new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for selling bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Complied with regulatory guidelines and requirements.
- Assessed employee performance and developed improvement plans
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Maintained friendly and professional customer interactions
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
Associate Sales Manager
YES Bank Ltd.
Gurgaon
- Acquisition of SME clients having turnover between 10 Cr to 100 Cr and maintaining relationships with them
- Selling of liabilities products like current account, general insurance, Life insurance and F D
- Handling responsibilities of asset products like Bank Guarantee, Letter of credit, all types of term loans and working capital loans to only SME clients
- Detailed credit assessment of clients and getting them approved credit authority
- Offering financial products to customers to manage their FOREX and treasury requirements
- Started up and managed SME division at Manesar Branch.
- Handled customer relations issues, enabling quick resolution, and client satisfaction
Team Leader
Convergys India Pvt. Ltd.
01.2003 - 01.2006
- Aligned to Capital One USA Process
- Supervising and mentoring new agents ensuring uniform growth of team
- Active participation in increasing Quality Status of team by preparing refreshers trainings
- Provide unparalleled solutions to customers for technical, operational & activation issues
- Proactively up selling featured products and packages
- Following zero-error goal & meeting quality and efficiency standards defined by client to ensure Customer and client satisfaction
- Maintaining healthy competition among teams across floor and trying to excel in all areas possible
- Sell associated products to existing customers with benefits to save money and for unforeseen situations.
Relationship Officer
ICICI Bank Ltd.
New Delhi
- Sales and Marketing of ICICI Investment products
- Handling Team of executives and telecallers
- Generation of leads through telecalling, references, sponsoring meeting at Resident Associations, Clubs, Road shows etc
- Ensuring optimum client contentment by providing efficient and prompt back office and after sales service
- Handling high net worth individuals and executing sound business strategies to enhance promotion and in turn sale of insurance products
- Interacting with customers to provide maximum returns from their investment & providing various investment products.
Customer Relations Executive
The Times of India
Allahabad
- Worked on a project named “Times City Guide” prepared the layout of the guide and collected advertising material and got it published on the guide and had the decision taking authority to make the appearance of the guide and to make it interactive.
Education
SSC -
St Joseph’s College
HSC - undefined
Government Inter College
B.Com - undefined
University Of Allahabad
Skills
- Excellent Team Leadership
- Sales Expertise
- Customer and Vendor Relations
- Multitasking Abilities
- Financial Analysis
- Strong Interpersonal Skills
- Client Acquisition
- Relationship Management
- Excellent Work Ethic
- Investment Guidance
- Conflict Resolution
Key Strengths
Date of Birth: 07/29/79
Accomplishments
- Qualified for the CEO Award in the its category
- Awarded the Best Branch in its Category
- Awarded PAN INDIA No.1 RM (WITH HDFC BANK)
- Cracked a deal size of 2600+ crore INR (As an RM With HDFC Bank)
- Awarded the CEO award for the Best Branch in HDFC in its Category
Timeline
Branch Manager
Standard Chartered Bank
04.2019 - Current
Branch Manager
HDFC Bank Ltd.
03.2008 - 03.2019
Team Leader
Convergys India Pvt. Ltd.
01.2003 - 01.2006
Associate Sales Manager
YES Bank Ltd.
Relationship Officer
ICICI Bank Ltd.
Customer Relations Executive
The Times of India
SSC -
St Joseph’s College
HSC - undefined
Government Inter College
B.Com - undefined
University Of Allahabad
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