Aanand Pandey
Bengaluru
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Customer Success Specialist
JODO
Bangalore
11.2022 - Current
- Demonstrated consultative selling skills by pitching products to customers both in offline events and via telesales, consistently exceeding sales targets.
- Built and nurtured long-term relationships with customers, fostering trust and loyalty.
- Adapted quickly to customer feedback, understanding their needs, and adjusting pitches accordingly to enhance customer satisfaction.
- Developed resilience in the face of rejection, maintaining positivity and professionalism to effectively engage with the next customer.
- Proactively sought new leads and experimented with different approaches to pitching, contributing to the expansion of the customer base and adding value to the organisation.
- Exhibited persistence and persuasive abilities in engaging with customers, effectively overcoming objections and converting leads into sales.
- Diligently followed up with every lead, taking ownership of the customer journey from initial contact to closure.
- Acted as a bridge between customers and the product team, conveying customer concerns and feedback to drive continuous product improvement.
- Successfully onboarded over 80,000+ clients to JODO's product, simplifying the fee payment process and enhancing customer satisfaction.
- Successfully handled payment delays from customers through effective dialogue and negotiation skills, ensuring timely resolution while maintaining positive customer relationships.
- Demonstrated resourcefulness in problem-solving, consistently finding innovative solutions to address customer challenges.
- Upheld integrity and transparency, presenting truthful information regardless of personal opinions or beliefs, fostering trust and credibility with customers.
- Successfully managed relationships with 20+ institutes, schools, colleges, and other educational institutions to generate leads and build a robust pipeline, resulting in increased conversions and revenue growth.
Business Development Executive
Dailyrounds.org/Marrow
Bangalore
05.2021 - 12.2021
- Be passionate & curious about people, take extreme accountability, think commercially, have a great sense of humor, and most of all, care!
- Have excellent communication and presentation skills, both written and oral, and ability to share our vision and goals.
- Influenced 900+ MBBS students to buy Marrow Subscription-Based Solutions with an overall sales
- Turnover of about 17 Crore (in first quarter).
- Listed in Marrow FMG Team always at Top for overachieving my target every month consistently . Consult MBBS students of their learning needs through structured Counseling Sessions. Mapping.
- Customer profile while explaining advantages of Effective learning methods. (UPSC) Beating Market. Competition and Student Reservations while Negotiating Prices to achieve Closure. Enhanced Product knowledge Constantly while Learning Market Trends to Vigorously Optimize Sales.
- Ensure adherence to TAT in responding to user queries, requests and/or incoming leads.
- Have passion to self-learn and develop others within their team and area.
- Priorities goal achievement, and hold oneself accountable to targets set with the leadership. Identify ways to support inclusion and diversity.
Education
Bachelor's of Computer Application (BCA) -
Monad University
08.2021
Skills
- Lead Generation
- Negotiation and Closing Deals
- Client Relationship Management
- Market Research
- Sales Pipeline Management
- CRM Software
- Adaptive Team Player
- Account Management
Timeline
Customer Success Specialist
JODO
11.2022 - Current
Business Development Executive
Dailyrounds.org/Marrow
05.2021 - 12.2021
Bachelor's of Computer Application (BCA) -
Monad University
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