Aanand Sinha
Delhi
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
4
4
years of professional experience
Work History
Customer care executive
RSYSTEMS INTERNATIONAL
Noida
12.2022 - 01.2025
- Data Management & Analysis: Utilized Microsoft Excel to track, manage, and analyze auto recovery data, ensuring accuracy and timeliness in reports and project updates.
- Document Creation & Reporting: Prepared and formatted reports, memos, and official documents using Microsoft Word, adhering to company guidelines and ensuring clarity and professionalism.
- Presentation Preparation: Developed and delivered presentations using PowerPoint to communicate key findings, project updates, and recommendations to senior management and clients.
Customer care executive
IGT SOLUTIONS
Gurgaon
01.2022 - 07.2022
- Handle phone calls, emails, and chat inquiries from travelers.
- Assist with bookings, reservations, changes, and cancellations for flights, hotels, tours, etc.
- Provide information about travel destinations, packages, visa requirements, and other travel-related queries.
- Ensure that customers have a positive travel experience by offering personalized assistance and support.
- Handle complaints, feedback, and follow-up with customers after their trips to ensure satisfaction.
Customer care executive
IENERGIZER
Noida
09.2020 - 10.2021
- Handled customer's queries and provided technical support via inbound call process.
- Responded to customer inquiries in a timely and efficient manner, ensuring customer needs were met and expectations exceeded.
- Suggested product/service improvements that increased customer satisfaction.
- Offering personalized assistance and support.
- Handle complaints, feedback, and follow-up with customers after their trips to ensure satisfaction.
Education
BCA -
Guru Gobind Singh Indraprastha University
New Delhi08.2022
10th -
CBSE BOARD
Delhi12th -
Bihar Board
BiharSkills
Certainly! Here's a polished and well-structured version of your list, ideal for use in a resume, LinkedIn profile, or professional summary:
Key Skills & Competencies- Multitasking & Time Management: Proven ability to manage multiple priorities efficiently while meeting tight deadlines and maintaining high work quality
- Client Confidentiality: Strong commitment to handling sensitive client information with discretion and in accordance with privacy regulations
- Legal Knowledge: Familiar with legal terminology and procedures, enabling effective communication and collaboration within legal and compliance-driven environments
- Communication Skills: Excellent oral and written communication abilities, facilitating clear interactions with stakeholders, team members, and clients
- Data Analysis & Reporting: Skilled in extracting, analyzing, and visualizing data to drive strategic decisions using tools like Excel, Power BI, and SQL
- Technical Proficiency:
Excel – Advanced functions including pivot tables, VLOOKUP, and dashboards
Power BI – Building interactive reports and data visualizations
SQL – Writing queries to retrieve, manipulate, and analyze structured data - Customer Service: Strong background in client-facing roles, ensuring positive experiences through problem-solving and responsiveness
Would you like this tailored for a specific job application or industry?
Hobbies and Interests
- Weightlifting
- Writing
- Travelling
Languages
English
Timeline
Customer care executive
RSYSTEMS INTERNATIONAL
12.2022 - 01.2025
Customer care executive
IGT SOLUTIONS
01.2022 - 07.2022
Customer care executive
IENERGIZER
09.2020 - 10.2021
BCA -
Guru Gobind Singh Indraprastha University
10th -
CBSE BOARD
12th -
Bihar Board
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