Aanchal Chachra
Mumbai
Summary
Visionary and results-oriented professional with over two decades of experience leading client engagement, channel strategy, and business development initiatives for global and regional markets.
Overview
21
21
years of professional experience
Work History
Sales Development Representative/ Channel Sales Manager
Morphisec Information Security
05.2022 - 08.2025
- Company Overview: Company Description
- Maintain a deep understanding of customer needsand monitor their preferences
- Schedule regular meetings
- Inform clients about company products, services andpromotions.
- Resolve escalated customer issues and customercomplaints
- Identify, evaluate, and recruit new channel partners
- Act as the main point of contact for channel partners.
- Build and maintain strong, long-term relationships.
- Conduct regular meetings, check-ins, and performance reviews.
- Collaborate with marketing to create co-branded materials and campaigns.
- Assist with lead generation
- Strong cross-cultural communication skills and ability to manage remote and virtual teams across multiple time zones.
Sr. Sales Manager
Quinox Technologies Pvt. Ltd
09.2021 - 05.2022
- Company Overview: A technology company specializing in sales management solutions
- Generate Database
- Maintain a deep understanding of customer needs and monitor their preferences
- Schedule regular meetings
- Inform clients about company products, services and promotions
- Resolve escalated customer issues and customer complaints
- Manage workload in order to organise and prioritise daily and weekly goals
Client Relationship Manager/ Marketing Manager
NewEra Informatique Pvt. Ltd
11.2016 - 09.2021
- Company Overview: A client relationship and marketing management firm
- Identify potential business opportunities
- Provide client support and handle client communications effectively
- Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships
- Inform clients about company products, services and promotions. Discuss business contracts and cost with clients
- Ensure that client requests are handled timely and accurately
- Alerting the sales team to opportunities for further sales within key clients
- Providing daily update status of the client
- Responsible for managing marketing, advertising, and promotional activities of the organization
- Organizing Events with partners and taking charge of the complete activity
Centre Manager/ Franchise coordinator
Let's Talk Institute Pvt. Ltd
11.2015 - 10.2016
- Company Overview: An educational institution specializing in language training
- Identify arising business opportunities
- Build long term relationships with prospects
- Contacting potential clients via email or phone to establish rapport and set up meetings
- Negotiating and renegotiating by phone, email, and in person
- General management and supervision of centres
Team Leader
Alfa Kpo
11.2013 - 08.2014
- Company Overview: A recognized firm in the KPO sector
- Providing daily update status to the client
- Conducting interviews with clients on behalf of agents
- Training agents as per client requirements
- Preparing daily reports and ensuring timely adherence
- Maintaining Attendance tracker for the team and process
- Making overtime sheets for agent
Quality Analyst
AB Softsource
04.2013 - 11.2013
- Company Overview: A business support services company
- Monitoring calls and ensuring that the daily audit requirements are met
- Providing timely feedback to the agents
- Sending daily reports to Team Leader and Business Operations Manager
- Conducting Calibration and sending Variance report
- Handled a lead generation process and trained two agents for the same
- Identifying any process gaps and improvements
- Sending appreciation to the agents for their Good/Wow Calls
Sr Team Member Collections
Bank of America
03.2007 - 07.2009
- Company Overview: A leading global bank and financial services company
- Handling Inbound and Outbound soft collection calls
- Offering payment options to borrowers
- Handled Supervisory Calls
- Acted as a mentor for new hire batch
Sr. CSE
Intelenet Global Services Pvt. Ltd
04.2005 - 05.2006
- Company Overview: A prominent business process outsourcing company
- Handling Inbound call queries for customers
- Provide FCR to the customers
- Up-selling General and Home Insurance to the customers
Ground Staff
British Airways
04.2004 - 11.2004
- Company Overview: A major British airline
- Certified screener
- Checking baggage’s and frisking the passengers
- Checking the aircraft from within before departure
- Ensuring safety of passenger
Education
S.Y.B.A -
R.D. National College
Mumbai, Maharashtra01.2000
H.S.C - undefined
R.D. National College
Mumbai, Maharashtra01.1998
S.S.C - undefined
V.W.A. High School
Mumbai, Maharashtra01.1996
Skills
- Goal-oriented mindset
- Customer relationship building
- Lead qualification
- Email outreach
- Marketing support
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Organizational skills
- Excellent communication
- Point of sale operation
- Time management
- Adaptability and flexibility
- Social media marketing
Timeline
Sales Development Representative/ Channel Sales Manager
Morphisec Information Security
05.2022 - 08.2025
Sr. Sales Manager
Quinox Technologies Pvt. Ltd
09.2021 - 05.2022
Client Relationship Manager/ Marketing Manager
NewEra Informatique Pvt. Ltd
11.2016 - 09.2021
Centre Manager/ Franchise coordinator
Let's Talk Institute Pvt. Ltd
11.2015 - 10.2016
Team Leader
Alfa Kpo
11.2013 - 08.2014
Quality Analyst
AB Softsource
04.2013 - 11.2013
Sr Team Member Collections
Bank of America
03.2007 - 07.2009
Sr. CSE
Intelenet Global Services Pvt. Ltd
04.2005 - 05.2006
Ground Staff
British Airways
04.2004 - 11.2004
H.S.C - undefined
R.D. National College
S.S.C - undefined
V.W.A. High School
S.Y.B.A -
R.D. National College
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