Aanchal Chadda
Assistant Manager - RBL Bank
Mumbai
Summary
Dynamic professional with extensive experience at Citibank, NA, excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction and driving revenue growth through strategic planning and effective problem-solving. Adept at fostering collaboration and implementing cost reduction strategies, ensuring sustainable business success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
RBL Bank
Mumbai
12.2023 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Senior Executive
Yatra.com
Mumbai
02.2022 - 11.2023
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
- Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
- Enhanced stakeholder relations through strategic communication plans, boosting investor confidence.
Senior Manager
Citibank, NA
Mumbai
01.2014 - 06.2019
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Increased customer satisfaction with timely project deliveries and seamless communication.
Education
MBA - Financial Management
Welinkar Institute of Management
Mumbai, India 01.2017 - 11.2018
BFM - BFM
Thakur College of Science And Commerce
Mumbai, India 06.2010 - 04.2012
Skills
Operations management
Problem-solving
Team collaboration
Customer relationship management (CRM)
Financial management
Business administration
Financial reporting
Vendor relationship management
Policy administration
Timeline
Assistant Manager
RBL Bank
12.2023 - 09.2024
Senior Executive
Yatra.com
02.2022 - 11.2023
MBA - Financial Management
Welinkar Institute of Management
01.2017 - 11.2018
Senior Manager
Citibank, NA
01.2014 - 06.2019
BFM - BFM
Thakur College of Science And Commerce
06.2010 - 04.2012
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