Interior design
Aanchal Dogra
Customer Support Expert
Amritsar
Summary
Dynamic Customer Service Representative with a proven track record at Hr, excelling in conflict resolution and enhancing customer loyalty. Skilled in technical support and staff training, I effectively managed high-pressure situations, ensuring customer satisfaction and fostering repeat business. My expertise in sales and money handling has consistently driven positive outcomes.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Hr
04.2023 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
BBK DAV College For Womens - Bachelor of Arts
Police Dav Public School
Amritsar Punjab 08.2024
Skills
Staff education and training
Certification
Successfully completed HR management certificate
Interests
Timeline
Successfully completed HR management certificate
02-2025
Successfully completed AI tools and Chat GPT workshops
02-2025
Customer Service Representative
Hr
04.2023 - 01.2025
BBK DAV College For Womens - Bachelor of Arts
Police Dav Public School
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