Aanchal Gupta
Bengaluru
Summary
Detail-oriented Assistant Project Coordinator with a strong focus on effective teamwork and stakeholder management. Proficient in internal recruitment lifecycle, compliance, and project support, eager to contribute to operational excellence in a globally connected environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Project Coordinator
Tata Consultancy Services
Gurgaon
02.2024 - Current
- Managed communication between project teams and clients to ensure alignment.
- Supported resource allocation and management across various projects.
- Collaborated with cross-functional teams to streamline project workflows effectively.
- Monitored project progress, identifying potential issues for proactive resolution.
- Organized project meetings, taking notes and tracking follow-up actions.
- Facilitated training sessions for new team members on project processes.
- Delivered high level of service to stakeholders in effort to extend partnerships for future project opportunities.
- Interfaced with clients regularly to provide updates on current initiatives and gather feedback.
- Monitored budget expenditures related to projects and ensured compliance with organizational policies.
Lead Support Analyst
Tata Consultancy Services
01.2018 - 01.2022
- Managed end-to-end incident management processes, ensuring timely documentation and resolution.
- Supervised production support processes to maximize productivity and efficiency.
- Collaborated with cross-functional teams to enhance user experience of applications.
- Trained new staff on support processes and best practices in customer service.
- Documented troubleshooting procedures and user guides for future reference.
- Monitored support tickets, ensuring timely responses to client inquiries and issues.
Testing Engineer
Tata Consultancy Services
04.2017 - 12.2017
- Collaborated with developers to resolve defects and improve code quality.
- Reviewed software requirements and developed test plans to ensure all requirements are met.
- Executed manual tests and generated comprehensive test results for review by stakeholders.
- Participated in cross-functional team meetings to discuss project progress.
- Tested functionality, performance, and compliance of products against design specifications.
Support Engineer
Tata Consultancy Services
01.2014 - 03.2017
- Provided technical support for software applications and troubleshooting issues.
- Managed incident tickets and ensured timely resolution of technical problems.
- Collaborated with cross-functional teams to resolve customer inquiries effectively.
- Maintained knowledge base updates for frequently asked questions and solutions.
- Analyzed user feedback to improve service delivery and customer satisfaction.
Education
B.Tech - ECE
GITAM University
Visakhapatnam, IndiaSkills
- Stakeholder management
- Team management
- Change management
- Knowledge management
- Resource allocation
- SCRUM
- ServiceNow
- Recruitment lifecycle support
- Incident management
- SLA management
- Quality assurance and control
- AGILE
- JIRA
Certification
PMP
Personal Information
Title: Assistant Project Manager
Languages
English
Proficient
C2
Hindi
Advanced
C1
Punjabi
Upper Intermediate
B2
Timeline
Assistant Project Coordinator
Tata Consultancy Services
02.2024 - Current
Lead Support Analyst
Tata Consultancy Services
01.2018 - 01.2022
Testing Engineer
Tata Consultancy Services
04.2017 - 12.2017
Support Engineer
Tata Consultancy Services
01.2014 - 03.2017
B.Tech - ECE
GITAM University