Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Aanchal Mangla

Aanchal Mangla

CS And CRM Professional
Faridabad

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in CS and CRM with over 7 years of experience in E-Commerce. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

7
7
years of professional experience
16
16
years of post-secondary education
1
1
Language

Work History

Senior Relationship Manager – Service

Matrimony.com Ltd
New Delhi
06.2018 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Increased customer satisfaction by resolving issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to Manager.
  • Handled more than 100 calls, email and chat per day to address customer inquiries and concerns.
  • Participated in team-building activities to enhance working relationships.
  • Used coordination and planning skills to achieve results according to schedule.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Handled social media and hyper complaints with 100% resolution and positive feedback.
  • Handled super rich, politicians, bureaucrats, businessman and other VVIP's.

Key Account Manager - Service and Operations

Unified Collaboration Services LLP
New Delhi
10.2016 - 05.2018
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Created customer support strategies to increase customer retention.
  • Assisted with conflict resolution during partnership negotiations and acquisitions.
  • Established performance and service goals and held associates accountable for individual performance.
  • Coordinated with team for VC setup events to MNC, Corporate and Politicians.
  • Saved More than INR 200000 by implementing cost-saving initiatives that addressed long-standing problems.

Key Account Executive

Youth4work.com
New Delhi
10.2015 - 09.2016
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Analyzed key competitors to respond to competitive threats.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Worked independently with minimal supervision.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Completed daily out bound calls up to 2 hours per day.

Education

Bachelor of Laws Honours (Professional) - Law

Institute of Law & Research, MDU
Faridabad
08.2012 - 03.2017

12th Passed - Commerce

D A V Public School, CBSE
Sector 14, Faridabad
05.2010 - 05.2012

1st To 10th Passed -

D A V Public School
Sector 14, Faridabad
04.2001 - 04.2010

Skills

Managed Service Provider (MSP) Relationship Management

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Software

Basic knowledge of MS Office, MS Access,CRM & Internet Applications

Timeline

Senior Relationship Manager – Service

Matrimony.com Ltd
06.2018 - Current

Key Account Manager - Service and Operations

Unified Collaboration Services LLP
10.2016 - 05.2018

Key Account Executive

Youth4work.com
10.2015 - 09.2016

Bachelor of Laws Honours (Professional) - Law

Institute of Law & Research, MDU
08.2012 - 03.2017

12th Passed - Commerce

D A V Public School, CBSE
05.2010 - 05.2012

1st To 10th Passed -

D A V Public School
04.2001 - 04.2010

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Aanchal ManglaCS And CRM Professional