Aanchal Manocha

• Well versed with all the SOP's of Domino's Pizza
• Won Various Upselling Contests including but not limited to Cheese Burst, Big Big Pizza, Lunch Meal, Chicken Wings.
• Handled GSR during rush days like Holi, Diwali, New year Eve with utmost integrity and 0% cash variance.
• Delivered friendly and efficient service while assisting customers with orders.
• Handled ODC like VDJS, Millenium Palace as well as bulk orders by ensuring each and every food item is as per SOP's.
• Maintained cleanliness and organization of work areas and equipment.
• Prepared food items according to company recipes and quality standards.
• Collaborated with team members to ensure timely fulfillment of orders.

• Customer Experience & Query Resolution: Managed student queries and technical app-related complaints, ensuring timely resolutions and enhancing overall student satisfaction within the platform.

• Social Media Management: Monitored and maintained the company’s social media presence across multiple platforms, engaging with the community to foster a positive brand image.

• Reputation Management: Analyzed online reviews and user feedback to identify recurring issues, providing actionable insights to the team for app improvements and service quality.