Aanchal Yadav
New Delhi
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Ready to contribute to a dynamic team and make a positive impact. Strengths include problem-solving, strategic planning, and execution of streamlined processes. Previous roles demonstrate significant enhancements in operational workflows and the achievement of organizational objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Process Analyst
Accenture
Gurugram
08.2022 - 08.2023
- Developed and executed Google Ads campaigns to support business objectives.
- Analyzed search query reports to identify new keywords and optimize existing campaigns.
- Generated weekly performance reports for clients detailing campaign results.
- Identified areas of opportunity in client accounts through analysis of account metrics such as CTR, CPC, CPA.
Senior Process Executive
Cognizant
Gurugram
06.2021 - 08.2023
- Developed and implemented process improvements to ensure efficient workflow.
- Resolved issues arising from process changes in a timely manner.
- Coordinated meetings with stakeholders to discuss progress updates and resolve conflicts.
- Assisted in developing proposals for new products or services based on customer requirements.
Customer Service Sales Specialist
Fareportal
Gurugram
08.2019 - 09.2020
- Provided customers with information on products and services available.
- Developed relationships with new and existing clients through contact management systems.
- Identified customer needs and tailored solutions accordingly.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Education
Master of Arts - Political Science
Delhi University
New Delhi India01-2022
Master of Arts - History
Delhi University
New Delhi India01-2022
Bachelor of Arts - Humanities
Delhi University
New Delhi India01-2019
Senior Secondary -
Pragati Public School
New Delhi India01-2011
High School Diploma -
St. Mark's Sr. Sec. Public School
New Delhi India01-2009
Skills
- Business Process Mapping
- Resource Planning
- Workflow Optimization
- Data Analysis
- Capacity Planning
- Operational Efficiency
- Cost-reduction strategies
- Client Communication
- Data-driven decision-making
- Developing targeted leads
- Market trends knowledge
- Google Ads
- Customer Engagement
- Market understanding
- Strategic Marketing
Affiliations
- reading
- watching documentaries
- travelling, preferably to hilly regions
Accomplishments
- earned recognition based on monthly performances
- helped in team management by effectively contributing on operations floor
- won multiple team bonus in the past
Certification
- google ads
- google business
Languages
Hindi
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Operations Process Analyst
Accenture
08.2022 - 08.2023
Senior Process Executive
Cognizant
06.2021 - 08.2023
Customer Service Sales Specialist
Fareportal
08.2019 - 09.2020
Master of Arts - Political Science
Delhi University
Master of Arts - History
Delhi University
Bachelor of Arts - Humanities
Delhi University
Senior Secondary -
Pragati Public School
High School Diploma -
St. Mark's Sr. Sec. Public School
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