AANGELINA KARMARAN
Executive Administrative Assistant
Al Quasis Dubai,U.A.E.
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Executive Administrative Assistant
B.D.Somani International School
Mumbai, India
07.2019 - 04.2022
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized and updated schedules for executives.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Handled incoming telephone calls with overall 95% of customer satisfaction and excellent customer relationships through timely response to inquiries and going beyond to accommodate unusual requests.
- Offered office-wide software support and training, troubleshooting 50% issues, and optimizing usage.
Front Office & Administrative Executive
Petronas Lubricants International
Mumbai, India
10.2016 - 06.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
- Maintained office machines and equipment within budgets and contacted outside repair personnel to avoid productivity interruptions.
- Managed agendas, travel arrangements and appointments for 20+ upper management staff members.
- Increased 75% staff participation in corporate events by organizing employee engagement programs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Service Coordinator
First Video Communications (FVC)
Dubai, U.A.E.
07.2013 - 11.2015
- Completed cycle from purchase orders to Invoicing closing 60% orders.
- Designed individualized service plans that consider clients’ goals and preferences
- Extracting weekly pending reports and updating with status.
- Issued Service certificates for all units sold with support.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 25%
- Processed service orders to Polycom on regular basis.
- Responded to customer calls and emails to answer questions about products and services.
Purchase Administrator
Danube Building Materials LLC
Sharjah, U.A.E.
12.2008 - 07.2013
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Received and processed stock into inventory management system.
- Coordinated and ensured timely delivery of materials from suppliers to meet customer requirements.
- Issued purchase orders as per requisition received from different Branches, reporting to Purchase In-charge and Chairman.
- Liaised between Branches throughout middle east for their stationery requirements.
- Negotiated with vendors to procure best prices and quickest service for equipment and supplies.
- Ordered supplies and equipment and maintained accurate inventory control records.
- Responsible for maintaining, updating all sales and purchase reports for forecasting and cost tracking.
- Tracked sales in Orion for accurate order placement and managed inventory in response to sales trends.
Projects/Quality Assurance Administrative Assistant
Emaar Properties PJSC
Dubai, U.A.E.
09.2005 - 11.2008
- Helped with customer complaint investigations to sort and rectify snags.
- Developed corrective action plans to improve overall quality of Apartment/Villa snag list.
- Worked with Project Managers, Contractors and Consultants to resolve snag list before hand over.
- Monitored company inventory to keep stock levels and databases updated.
- Managed over 50 customer calls per day.
- Received and processed stock into inventory management system.
- Carried out day-to-day duties accurately and efficiently.
Quality Assurance Administrative Assistant
Gulf Agency Company
Dubai, U.A.E.
04.1999 - 09.2005
- Supported audit preparation through research, analysis and presentation development.
- Generated quality control reports for returned products to identify and communicate patterns.
- Helped with internal customer complaint investigations to improve quality and CPAR processes by 60%.
- Assisted with independent internal and external audits.
- Collaborated with managers to write procedures for five departments.
- Developed corrective action plans to improve overall quality of QMS procedures.
- Assisted departmental secretaries with completing departmental QMS manuals for ISO certifications.
Education
Bachelor of Arts - Arts And Psychology
Indira Gandhi National Open University (IGNOU)
Mumbai 01.2020 - Current
GED -
NIOS
Mumbai, India 06.2015 - 12.2016
High School Diploma -
NIOS
Mumbai, India 06.1990 - 05.1993
Skills
- Travel coordination
Certification
- Executive Assistant Diploma
Additional Information
Driving License : UAE driving license
Languages : Fluent in English, Hindi, and Marathi.
Marital Status : Married with 1 child
Nationality : Indian
References : Furnished upon request
Visa Status : Visit visa valid till 07th July 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Bachelor of Arts - Arts And Psychology
Indira Gandhi National Open University (IGNOU)
01.2020 - Current
- Executive Assistant Diploma
01-2020
Executive Administrative Assistant
B.D.Somani International School
07.2019 - 04.2022
Front Office & Administrative Executive
Petronas Lubricants International
10.2016 - 06.2019
GED -
NIOS
06.2015 - 12.2016
Service Coordinator
First Video Communications (FVC)
07.2013 - 11.2015
Purchase Administrator
Danube Building Materials LLC
12.2008 - 07.2013
Projects/Quality Assurance Administrative Assistant
Emaar Properties PJSC
09.2005 - 11.2008
Quality Assurance Administrative Assistant
Gulf Agency Company
04.1999 - 09.2005
High School Diploma -
NIOS
06.1990 - 05.1993
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