Aanish Nargotra

• Led and supported cross-functional project teams to implement operational changes. Built strong relationships with cross-functional Trust, Customer Service, and broader business stakeholders
  
• Implemented Lean Six Sigma projects, driving efficiency and optimizing operations. Designed and executed process improvement experiments as a Project Manager
  
• Collected data and identified root causes of operational problems. Measured performance against process requirements and developed metrics for continuous improvement
  
• Led process design initiatives across people, process, and product dimensions. Evaluated existing processes to identify and address inefficiencies
  
• Surveyed and analyzed best practices for techniques and processes. Conducted cost-benefit analyses and constructed business cases for process improvements
  
• Presented process improvement opportunities to senior leadership. Communicated progress to stakeholders through PowerPoint presentations and storytelling
  

Key Achievements:

• Increased efficiency by 20% through a major operational change
• Reduced process cycle time by 30% with Lean Six Sigma solutions
• Improved performance by 15% with newly developed metrics
• Identified $50,000 in annual savings through cost-benefit analyses
• Secured approval for multiple high-impact process improvement initiatives from senior leadership

• Accountable for managing a team of advisors and sales coaches, ensuring their development, engagement, and overall success.
  
• Track team performance metrics and provide constructive feedback to team members to enhance their individual and collective contributions.
  
• Coach agents on proper handling of customer interactions and other performance issues.
  Conduct regular reviews and team meetings to ensure on-schedule and quality delivery of projects.
  
• Prepare performance dashboards for weekly and monthly client reviews, analyzing trends and implementing action plans to achieve defined Critical Performance Measures (C.P.M's).
  
• Motivate associates through effective management and career development strategies.
  Foster a positive attitude in the team by mentoring and encouraging teamwork to drive business results.
  
• Successfully led and developed a team of phone agents, achieving exceptional customer success and retention outcomes.
• Applied a strong understanding of customer success and retention strategies to consistently drive positive outcomes for customers and the organization.
• Demonstrated excellent communication and interpersonal skills, building strong rapport with customers and stakeholders, effectively conveying information, and convincingly presenting the value proposition.
• Leveraged an analytical mindset to interpret data, driving informed decision-making that aligns with customer success and retention goals.
• Maintained a self-motivated and results-oriented approach, with a track record of consistently achieving and surpassing targets.
• Effectively utilized familiarity with CRM software and other sales and customer support tools to enhance the efficiency and effectiveness of customer success and retention initiatives.
  

• Pre-sales of Adobe products in various system integrated companies like Wipro, Infosys, IBM, Avaya India etc.
• Giving an in-depth knowledge of industries targeted and exploring new territories to research for future business.
• Research on IT industry, conducting surveys for IT companies, making reports for IT companies viz: Cisco, Riverbed, Autodesk, Nortel.
• Working On Microsoft Excel and managing files