Aaqib Fazalbhoy
Torrance
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Operations Manager
Dream Stone Jewelry
2025.02 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Balanced and organized cash register by handling cash, counting change
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Utilized bilingual skills to help other sales associates close sales with Hindi/ Urdu -speaking customers whenever needed.
- Named Top Sales Rep for Torrance location, averaging $ 3500 in sales per month
Customer Service Representative
Us Bank
2024.05 - 2024.11
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Specialist
Nordstrom
2022.03 - 2024.05
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Employment Coach for Special Needs Adults
Self-Reliant Employment Support Services
2018.04 - 2022.03
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Support and train individuals in A variety of career discoveries.
- Developed career and education plans based on individual needs.
- Kept detailed records of individual histories and documents.
- Enhanced community outreach to bring in Local Businesses to our program and meet our Goals of Employment.
- Mentored junior staff on compliance, procedural, and performance strategies.
Sales Manager
First Place Auto Sales
2016.01 - 2018.02
- Identified opportunities for growth within Oklahoma city Area and collaborated with sales teams to reach sales goal.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Grew retail sales volume in assigned Area by 30% through strategic budgeting and product promotion
Skills
- Effective Customer Communication
- Guest Observations
- Concierge Support
- Credit Card Applications
- Managing Multiple Tasks
- Dependable and Responsible
- Helpful User Experience
- Balance Sheet Maintenance
- Product and Service Sales
- Fluent in Hindi and Urdu
Timeline
Operations Manager
Dream Stone Jewelry
2025.02 - Current
Customer Service Representative
Us Bank
2024.05 - 2024.11
Customer Service Specialist
Nordstrom
2022.03 - 2024.05
Employment Coach for Special Needs Adults
Self-Reliant Employment Support Services
2018.04 - 2022.03
Sales Manager
First Place Auto Sales
2016.01 - 2018.02