Aaqib Javed

• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
• Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
• Motivated staff to perform at peak efficiency and quality.
• Maximized quality assurance by completing frequent line checks.
• Oversaw food preparation and monitored safety protocols.

• Evaluated customer service staff performance and provided constructive Maintaining and implementing the standard operating procedures in the restaurant.
• • Managing the opening and closing duties of cashiering.
• Restocking items, ordering ingredients. Managing the inventory of alcohol.
• • Consistently adhered to quality expectations and anticipating guest service needs.
• Completed shift beginning and end procedures, including Opening and Closing
• Resolve guest complaints, as well as internal conflict amongst staff
• Supervise and schedule food and beverage staff

• Calculated charges, issued bills and collected payments.

• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build report.
• Served meals and drinks to customers with professionalism and
• Skill, ensuring orders were received correctly and complaints Handled promptly.
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Resolved complaints from guests by listening to issues and notifying restaurant manager.
• Checked menus to verify current selection availability and cleanliness.
• Maintained personal knowledge by completing in‐house training, keeping up‐to‐date with current promotions, special dishes and new products to assist customers.