Hotels & Resorts
Aaqib Pa
Food&Beverage
Kochi,KL 07
Summary
Business-minded Operations Associate known for verifying received data against orders for accuracy. Highly energetic with over Number years of experience collaborating with other team members and handling shipping tasks. Remains calm and poised while managing high-volume workloads.
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
4
4
Languages
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Operations Associate
Dhyaan Retreat Resort
Kochi, Kerala
10.2020 - Current
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Submitted quote requests to suppliers to determine best rates for organization.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
Food and Beverage Attendant
Shanghai Me Luxury Restaurant
DIFC, Dubai
09.2019 - 08.2020
- Limited portion sizes and used garnishes to control food costs.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Set schedules for [Number] staff by planning and designating shifts and hours.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Barista
Chocomelt
Hawally, Kuwait
04.2018 - 04.2019
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Made and served [Number] café beverages per day with speed, quality and consistency.
- Memorized ingredients and recipes for [Number] specialty drinks.
- Maintained regular and consistent attendance and punctuality.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Sanitized [Type] and [Type] equipment and wiped down counters and tables to prevent spread of germs.
- Increased sales of [Product or Service] by [Number]% with special displays and promotions.
Barista
Starbucks
Dubai, United Arab Emirates
08.2015 - 08.2017
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Made and served [Number] café beverages per day with speed, quality and consistency.
- Memorized ingredients and recipes for [Number] specialty drinks.
- Maintained regular and consistent attendance and punctuality.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Sanitized [Type] and [Type] equipment and wiped down counters and tables to prevent spread of germs.
- Increased sales of [Product or Service] by [Number]% with special displays and promotions.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Cleaned counters, machines, utensils and seating areas daily.
- Educated coworkers and customers about new products.
- Controlled line and crowd with quick, efficient service.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than [Number]%.
Education
Diploma - Hotel Management
Iims
Ernakulam 08.2017 - 03.2018
High Secondary School - Commerce
Gujrathi Vidyalaya
Mattanchery 03.2012 - 03.2014
Skills
Bar and beverage restocking
Cleaning and sanitizing
Guest seating
Menu memorization
Timely food delivery
Beverage preparation
Food running
Ordering procedures
Dining room cleanliness
Table clearing
Service station maintenance
Hospitality service expertise
Order delivery practices
Payment processing
Team Building
Training and mentoring
Performance improvement
Stocking and replenishing
Food preparation and safety
Public and Media Relations
Marketing and advertising
Brand development
Staff Management
Product development
Teamwork
Customer service
Reservations management
Guest experiences
Guest accommodations
Maintenance & Repair
Verbal and written communication
Customer Service
Interests
Tour & Travel
Food and Beverage
Restaurants and Cafes
Timeline
Operations Associate
Dhyaan Retreat Resort
10.2020 - Current
Food and Beverage Attendant
Shanghai Me Luxury Restaurant
09.2019 - 08.2020
Barista
Chocomelt
04.2018 - 04.2019
Diploma - Hotel Management
Iims
08.2017 - 03.2018
Barista
Starbucks
08.2015 - 08.2017
High Secondary School - Commerce
Gujrathi Vidyalaya
03.2012 - 03.2014