Aaqilah S

· Documented and updated databases in the business, covering inventory, transactions, orders and customer details

· Maintained adequate knowledge of over 20 product offerings, communicating the same to potential customers on inquiry

· Listened patiently to understand unique customer requirements, customising orders with immense attention to detail, to provide satisfactory customer experiences

· Promptly addressed customer grievances via calls and message, resolving problems and creating win-win solutions

· Confronted unforeseen circumstances through effective troubleshooting and spontaneous improvisation to achieve desired outcomes

· Demonstrated the ability to handle challenging customer interactions with speed, calm and professionalism

· Proactively sought feedback from customers and end users, implementing inputs to improve products and services

· Fostered long-term relationships with customers using principles of customer psychology, establishing positive rapport through various channels of communication

· Efficiently managed customer traffic of up to 100-200 visitors an hour during operation of food stalls at outdoor events

· Consistently executed routine maintenance tasks to uphold work ethic, brand quality and standards

· Spearheaded end-to-end responsibilities of product management, cultivating skills of multitasking, time management, and working under pressure to achieve designated targets

· Conducted telephonic and video interviews- scripted and non-scripted- with numerous candidates and resource persons to facilitate company services

· Co-ordinated with various internal verticals and external vendors to enable smooth workflow

· Created engaging content across various platforms, catering to 2 million+ people across India

· Ensured impeccable accuracy of content material by performing quality control procedures, diligently complying with company guidelines and principles

· Collated and incorporated feedback from stakeholders, to achieve highest relevance to end users

· Used an understanding of various age groups in contributing to projects reaching diverse audiences