Aaqil Ahmed Kulldik Manegar
Ambur
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
12
12
years of professional experience
Work History
Guest Escalations Supervisor
Rubtub Solutions Pvt Ltd
12.2021 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Handling the relocation request for the stop sell & Churn Properties.
- Managed approximately 40 incoming calls, emails per day from customers.
- Generating monthly and weekly reports to analyze data's.
- Monitored workflow to improve employee time management and increase productivity.
Territory Sales Manager
RubTub Solutions Pvt Ltd., (Treebo Hotels)
03.2019 - 05.2020
- Boosted customer satisfaction by providing personalized solutions to address their unique needs.
- Set personal performance benchmarks that surpassed company expectations, fostering culture of excellence within field sales team.
- Cultivated cross-functional partnerships with sales and support teams to achieve commercial and departmental objectives.
- Conducted market research to identify growth opportunities and potential risks within territory.
Guest Relationship Officer
KARVY Digikonnect Pvt Ltd
07.2018 - 02.2019
- Handling the process of Treebo.com which is a e-Commerce online booking portal for Hotel booking
- Handling the Guest Escalations Grievances and Complaints and fixing it
- Assisting to My Colleague in terms of Training and Support on call
- Maintaining the good Report with Management and Client Spoke.
Technical Support Officer
I MONETARY ADVISORY PVT LTD
07.2017 - 06.2018
- System Administration, Maintenance, Server Setup and Installation & Configuration, IP Phone Configuration and Setup, LAN Design, Setup and Configuration
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Increased customer satisfaction ratings to 93%.
Assistant Manager
Fawaz Alhokair Fashion Retails
06.2015 - 07.2017
- Head Cashier for two Major Brands ZARA & BERSHKA
- Indo Merchandiser for BERSHKA for 5 Sections
- Responsible for Complying with all quality policies and procedures, Provide Motivation, timely & constructive feedback for employees to improve Sales & Customer Service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Created employee schedules to align coverage with forecasted demands.
Customer Relationship Advisor
KPR CARGO MOVERS
02.2012 - 05.2015
- Handling Customer Grievances and Complaints and fixing it
- Manpower Management depends upon requirement on field work
- Follow up on Goods Transits Depends upon customer requirements.
- Facilitated smooth transitions during account handovers by providing thorough documentation of client history and preferences.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Diploma In Fashion Design, Designing of Apperals Season Forcast, Colour Scheme and Shades Boutique Management, Personal Labeling -
White Feathers Training Institute
Chennai02.2022
Bachelor of Computer Applications -
Mazharul Uloom College
Ambur, India05.2012
Skills
- Guest Relations
- Sales Negotiation
- Field Sales
- Ramco ERP
- IT Networking
- Process Improvement
- Training and mentoring
- Data Analysis
- IT Support
- CCNA 20
- Antivirus Application & Advantages
- Inbound & Outbound Support
Languages
English
Tamil
Urdu
Arabic
Hindi
Hobbies and Interests
- Music
- Reading Books
- Movies
- Multi Player Game - COD
- Designing the Apparels for Ladies
Timeline
Guest Escalations Supervisor
Rubtub Solutions Pvt Ltd
12.2021 - Current
Territory Sales Manager
RubTub Solutions Pvt Ltd., (Treebo Hotels)
03.2019 - 05.2020
Guest Relationship Officer
KARVY Digikonnect Pvt Ltd
07.2018 - 02.2019
Technical Support Officer
I MONETARY ADVISORY PVT LTD
07.2017 - 06.2018
Assistant Manager
Fawaz Alhokair Fashion Retails
06.2015 - 07.2017
Customer Relationship Advisor
KPR CARGO MOVERS
02.2012 - 05.2015
Diploma In Fashion Design, Designing of Apperals Season Forcast, Colour Scheme and Shades Boutique Management, Personal Labeling -
White Feathers Training Institute
Bachelor of Computer Applications -
Mazharul Uloom College
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