Intern
HDFC BANK Ltd.
Jammu
05.2023 - 07.2023
- Directed cold calling activities to offer product solutions to large and small clients and generate new customers.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Determined client's requirements to provide products and services appealing to the client or their businesses.
- Many times went for scooping to find new accounts as well as new clients.
- Did client visits at the client's residence or other outside locations.
- Operated register and cleared different type of bank's cheques and recorded its transactions.
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Provided every customer with comprehensive assistance upon entering branch through account selection and completion of banking services.
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings at bank as well as at different locations to provide products and banking services.
