AARAV CHOPRA

• Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
• Analyzed project performance data to identify areas of improvement.
• Reported regularly to managers on project progress and technical problems.
• Coordinated with cross-department teams like QA, Consultants, and Support to ensure seamless end-to-end Infrastructure delivery process.
• Mentored junior developers, providing guidance and support to accelerate their professional growth.
• Oversaw migration of legacy systems to modern platforms, enhancing system scalability and performance.
• Proved successful working within tight deadlines and a fast-paced environment.
• Translated technical concepts and information into terms parties could easily comprehend.
• Validate powershell scripts created for Automating workflow by going through the code to find any improvements areas and suggest.

• Worked on Cohesity Backup, Restore and Archival Solutions like Data Protection, Cloud Backups, Smartfiles & Site Continuity for DR sites.
• Worked on Hardware replacements of the Nodes and its components along with upgrading the firmware and Cohesity Software.
• Cloud platforms has been leveraged to do Cloud Data Archival using Smartfiles in Cohesity. Along with popular on-prem HCI solutions connected with Vmware and Nutanix.
• Skilled at working independently and collaboratively in team environment maintaining respect, friendliness and willingness to help wherever needed.
• Self-motivated, with strong sense of personal responsibility closing 40+ cases monthly with NPS of more than 96%.
• Identified issues via microservices details, analyzed error logs and provided solutions to problems taking advantage of tools like Siren, Putty, Terminal, Vi Editor, Cloud Helios Analytics.
• Worked directly with Engineering team leading to issue solutions and bug findings after which providing RCA and Hotfixes to resolve issues.
• Hands On Experience using Jira, Confluence, Slack, Salesforce Lightning.
• Passionate about learning and committed to continual improvement.
• Worked effectively in fast-paced environments.
• Provided professional services and support in dynamic work environment.

• Work on Citrix ADC Netscaler Gateway and Load Balancing issues.
• Work on Citrix Cloud CAVD issues.
• Floor Support, Training and Mentoring Engineers and create KB articles.
• Worked on 8-10 cases per day with 50% FCR resulting with NPS 90+%
• Worked on Citrix Cloud Services, FAS, SAML Authentication.
• Worked on Citrix Provisioning and MCS Environments.
• Design small medium environments for customers.
• Implement installation and configuring All Citrix Products.
• Configuring/Troubleshooting Citrix Policies, Profiles, Printers, PVS, Performance related issues..
• Worked on Active Directory, Group Policies, DNS, DHCP, Network Drives, Remote Desktop Services/ Licensing Issues.
• Established New AD Environments for Small Medium Enterprise.
• Creation/Troubleshooting on Certificates/SSL/Security/Site Management.
• Worked on Windows Networking issues with Slow Performance.

• Worked on Active Directory, Group Policies, DNS, DHCP, Network Drives, Trusts Remote Desktop Services/ Licensing Issues.
• Established New AD Environments for Small Medium Enterprise. Managed 7-10 cases per day and resolving approximately 50% FCR.
• Training & Mentoring new engineers as floor support.
• Performed Backup and Recovery for servers.
• Worked on Windows Networking issues with Slow Performance.
• Analyzed High CPU, Memory, Disk Usage on servers. Troubleshoot Issues to find RCA and Implement it on Environment to Prevent it from occurring again in future.

• Worked in Dell on Call (DOC) Process.
• Helped home users of Dell PC and Laptops with technical issues.
• Worked on Selling Subscriptions for Support on yearly basis.
• Helped in giving the first hand experience to the new Laptop owners by explaining them with how to use the product.

GPA: 6.8/10