Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Administrator-Accounts Payable
B&C Food Solutions (A division of Centennial Food Solutions)
01.2020 - 02.2025
Posted accounts payable invoices to the general ledger on the ERP software.
Responded to vendor inquiries, and processed payments.
Administered accounts payable, processing, verifying, and recording financial documents and forms.
Examined and verified the accuracy of work, and authorized routine payments, credits, and other transactions.
Managed period-end, quarter-end, and year-end deficiencies, and corrected them when necessary.
Mailed checks to vendors.
Processed and verified invoices, ensuring accuracy and compliance with company policies to maintain financial integrity.
Managed vendor relationships by resolving discrepancies and facilitating timely payments, enhancing supplier trust and collaboration.
Assisted in the implementation of an automated invoice processing system, streamlining workflows and improving efficiency.
Developed and maintained detailed records of accounts payable transactions, supporting financial audits and operational transparency.
Conducted periodic reviews of accounts payable processes, identifying opportunities for improvement and implementing best practices.
Assisted the order desk when available: attended to customer inquiries, liaised with operations and sales teams, and delegated order processing to the appropriate production and warehouse teams.
Responded to customer inquiries, maintained good customer relations, and solved problems.
Performed customer service duties, including answering telephones and directing calls.
Invoiced bills and processed customers' credit cards.
Performed POS transactions.
Performed order entry.
Performed duties such as maintaining filing and record systems, faxing, and photocopying.
Prepared bill of lading.
Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Contributed to a positive work environment by fostering strong working relationships among colleagues.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Tax Professional (Promoted Through Level 1- 3)(Part-Time)
H&R Block
01.2019 - 05.2022
Prepared and filed accurate tax returns for individuals and small businesses, ensuring compliance with local and federal regulations.
Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
Contributed to the development of internal policies or procedures, ensuring alignment with best practices in tax preparation and compliance.
Researched and implemented changes in tax legislation, ensuring that clients received the most current and relevant advice.
Maintained complete records of client tax returns and supporting documentation in secured areas.
Enhanced client relationships through proactive communication and personalized financial advice.
Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Streamlined tax filing processes for improved efficiency and accuracy.
Conducted comprehensive tax consultations, identifying opportunities for clients to maximize deductions and credits.
Educated clients on tax implications and strategies, enhancing their understanding and trust in tax planning processes.
Reviewed and analyzed client financial documents, ensuring accuracy and completeness for optimal tax return preparation.
Mentored junior tax professionals, fostering their development and enhancing team performance through knowledge sharing.
Collaborated with cross-functional teams to streamline tax preparation processes, improving efficiency and client satisfaction.
Assisted in training new staff on tax preparation software, promoting best practices and adherence to compliance standards.
Collected all payments according to current company policy and procedures.
Accountant
Golden Retreat Builders & Hospitalities (P) Ltd
06.2014 - 06.2015
Maintained the cash book on a daily basis.
Prepared employee payroll.
Filed income tax.
Performed office administration duties.
Streamlined financial reporting processes, enhancing accuracy and efficiency in monthly reconciliations and financial statement preparation.
Led annual budgeting initiatives, collaborating with various departments to align financial goals and optimize resource allocation.
Implemented automated accounting systems, reducing manual entry errors and improving overall reporting timelines and accuracy.
Conducted thorough audits to ensure compliance with financial regulations, resulting in enhanced risk management and financial integrity.
Education
Post degree diploma - Business Administration-Accounting option
Camosun College
Victoria, British Columbia, Canada
08.2019
Master of Business Administration - Finance & Operations
Done a project on 'Investor perception towards Mutual funds’ with reference to selected mutual funds and collected sample data of 100 investors, studied and analyzed their approach towards mutual fund using research tools like chi square test and hypothesis test.
Two months internship at Motilal Oswal Securities Ltd Pattom, Trivandrum.
Software
QuickBooks
Sage 50
Microsoft Office
Timeline
Office Administrator-Accounts Payable
B&C Food Solutions (A division of Centennial Food Solutions)
01.2020 - 02.2025
Tax Professional (Promoted Through Level 1- 3)(Part-Time)
H&R Block
01.2019 - 05.2022
Accountant
Golden Retreat Builders & Hospitalities (P) Ltd
06.2014 - 06.2015
Post degree diploma - Business Administration-Accounting option
Camosun College
Master of Business Administration - Finance & Operations