Aare Sumanth Reddy
Hyderabad
Summary
I am a professional Customer or Guest Service Representative with over 6+ years of experience in handling multi-national clients. My unique professional experience stems from years of providing excellent support and creative problem solving and building customer or Guest loyalty.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Marketing Freelancer
Own
Hyderabad
2020.08 - 2022.08
- Maintained in-depth understanding of industry practices and trends to best promote products.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Created customized marketing materials to increase product awareness.
- Helped clients develop website portals and social media pages to promote businesses.
Service Desk Analyst
Saven Nova Technologies Ind Pvt Ltd
Hyderabad
2019.02 - 2020.07
- Assisted clients and users with resolution of service incidents
- Engaged in users support interactions via telephone, chat and email platforms.
- Supported users by addressing issues and questions
- Monitor focus and prioritization of Risk Activities
- Addressed users customer service concerns and decided when to escalate problems to specialist team members.
- Maintained servers and systems to keep networks fully operational during peak periods and helped in change management process.
Front Office Executive
Jubilee Ridge Hotel
Hyderabad
2014.03 - 2018.01
- Assisted Guests regarding Hotel facilities in informative and helpful way
- Confirmed reservation in system and reviewed all noted information
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained Guest service as Driving philosophy of Hospitality
- Assisted coworkers and staff members with special tasks on daily basis.
- Worked As Manager on duty when appropriate
Education
J.D. - Electrical, Electronics And Communications Engineering
JNTU University
Hyderabad 2009.06 - 2014.05
Skills
Time management
Organizational
Adaptability and Flexibility
Guest and Customer Service Expert
Timeline
Marketing Freelancer
Own
2020.08 - 2022.08
Service Desk Analyst
Saven Nova Technologies Ind Pvt Ltd
2019.02 - 2020.07
Front Office Executive
Jubilee Ridge Hotel
2014.03 - 2018.01
J.D. - Electrical, Electronics And Communications Engineering
JNTU University
2009.06 - 2014.05
Hobbies
Listening to Music,Playing Sports and Travelling.
Hobbies
Listening to Music,Playing Sports and Travelling.