Aare Sumanth Reddy
Hyderabad
Summary
I am a professional Customer or Guest Service Representative with over 6+ years of experience in handling multi-national clients. My unique professional experience stems from years of providing excellent support and creative problem solving and building customer or Guest loyalty.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Marketing Freelancer
Own
Hyderabad
08.2020 - 08.2022
- Maintained in-depth understanding of industry practices and trends to best promote products.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Created customized marketing materials to increase product awareness.
- Helped clients develop website portals and social media pages to promote businesses.
Service Desk Analyst
Saven Nova Technologies Ind Pvt Ltd
Hyderabad
02.2019 - 07.2020
- Assisted clients and users with resolution of service incidents
- Engaged in users support interactions via telephone, chat and email platforms.
- Supported users by addressing issues and questions
- Monitor focus and prioritization of Risk Activities
- Addressed users customer service concerns and decided when to escalate problems to specialist team members.
- Maintained servers and systems to keep networks fully operational during peak periods and helped in change management process.
Front Office Executive
Jubilee Ridge Hotel
Hyderabad
03.2014 - 01.2018
- Assisted Guests regarding Hotel facilities in informative and helpful way
- Confirmed reservation in system and reviewed all noted information
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained Guest service as Driving philosophy of Hospitality
- Assisted coworkers and staff members with special tasks on daily basis.
- Worked As Manager on duty when appropriate
Education
J.D. - Electrical, Electronics And Communications Engineering
JNTU University
Hyderabad 06.2009 - 05.2014
Skills
Time management
Timeline
Marketing Freelancer
Own
08.2020 - 08.2022
Service Desk Analyst
Saven Nova Technologies Ind Pvt Ltd
02.2019 - 07.2020
Front Office Executive
Jubilee Ridge Hotel
03.2014 - 01.2018
J.D. - Electrical, Electronics And Communications Engineering
JNTU University
06.2009 - 05.2014
Hobbies
Listening to Music,Playing Sports and Travelling.
Hobbies
Listening to Music,Playing Sports and Travelling.
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