Excel
Aarifah Begum
Assistant Store Manager (July’22- Present) Storyteller Bookstore
Kolkata
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
19
19
years of post-secondary education
3
3
Languages
Work History
Assistant Store Manager
Storyteller Bookstore
Kolkata
07.2022 - Current
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Sales Executive
Storyteller Bookstore
Kolkata
04.2021 - 06.2022
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Management Trainee
Storyteller Bookstore
Kolkata
08.2020 - 03.2021
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Conceptualized innovative sales solutions to increase company revenue.
- Analyzed customer feedback to identify areas for improvement.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Used company reports to analyze sales, gross profit and inventory activities.
- Gained knowledge of company policies, protocols and processes.
Education
Master of Arts - English
Shri Shikshayatan College
Kolkata, India 08.2018 - 06.2020
Bachelor of Arts - English
Shri Shikshayatan College
Kolkata, India 08.2015 - 06.2018
CISCE -
Our Lady Queen of The Missions School
Kolkata, India 04.2001 - 03.2015
Skills
Store improvement skills
Store activity coordination
Store support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Software
Word
Powerpoint
Interests
Reading, Travelling, Swimming
Timeline
Assistant Store Manager
Storyteller Bookstore
07.2022 - Current
Sales Executive
Storyteller Bookstore
04.2021 - 06.2022
Management Trainee
Storyteller Bookstore
08.2020 - 03.2021
Master of Arts - English
Shri Shikshayatan College
08.2018 - 06.2020
Bachelor of Arts - English
Shri Shikshayatan College
08.2015 - 06.2018
CISCE -
Our Lady Queen of The Missions School
04.2001 - 03.2015