Kalpana Chandran
Mumbai
Summary
With 14+ years of diverse industry experience, I excel as a skilled communicator dedicated to customer satisfaction and fostering mutual success. I am eager to apply my HR operations expertise to propel the growth and profitability of a vibrant organization.
Overview
19
19
years of professional experience
Work History
HR OPS and Key Account Manager
Scaleneworks Solution LLP
Mumbai
10.2021 - 04.2024
- In my dual role as HR Ops and Key Account Manager, I successfully handled numerous client accounts, overseeing staffing, and ensuring seamless onboarding, payroll, and exit processes
- I adeptly managed weekly and monthly calls, developed dashboards, and promptly flagged any issues in real time.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Managed the relationship between internal teams and external customers.
- Negotiated contracts with customers that balanced customer requirements with business objectives.
- Maintained a deep understanding of client products and services in order to effectively promote them.
- Monitored competitive activities within assigned accounts and communicated findings to management.
- Established strong relationships with clients through regular communication and follow-up activities.
Sr. Executive - Customer Support
ZebPay
Mumbai
04.2021 - 09.2021
- To Identify and assess HNI customer needs
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Providing accurate, valid, and complete information by using the right methods/tools
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Keeping records of customer interactions, processing customer accounts and filing documents
- Following communication procedures, guidelines and policies as per the organization
- Engaging customers with valid information & handling queries
- Well versed with social media apps
- Have the ability to switch between social media and regular CS work.
Teacher
KidZee International Preschool
Mumbai
06.2019 - 03.2020
- Teaching Children of the age between 3 years to 5 years about basics as per the curriculum
- Maintaining the progress card of each child and updating on quarterly to the parents about their child progress
- Handling queries/inquiries for admission and anything related to school activities (Front desk, Online/Phone)
- Handling summer camp for a batch of 20 students
- Annual day dance choreography and organizing boards, end to end decoration.
Teacher
Inspiro International Preschool
Bangalore
05.2018 - 03.2019
- Teaching Children of the age between 3 years to 5 years about basics as per the curriculum
- Maintaining the progress card of each child and updating quarterly to the parents about their child progress
- Handling queries/inquiries for admission and anything related to school activities (Front desk, Online/Phone)
- Handling summer camp for a batch of 20 students.
Sr.Executive - Insurance process
Capita Offshore Pvt. Limited
Mumbai
09.2010 - 10.2015
- New business setup for the Insurance over the system
- Money laundering verification of client, background check of the policy holder
- Amending contact/personal details of the customers by attending or making calls to the customers
- Assisting new joiners & training them about the product and about the system
- Solving queries of the new joiner whenever they require any assistance over the process.
Sr. Medical Transcriptionist
Blue Matrix Private Limited
Mumbai
06.2007 - 09.2010
- Receiving files from the front end and hearing to the audio and storing the data in files
- Assisting peers on typing the blanks which is not audible to them
- New joiner orientation into MT world.
Sr. Medical Transcriptionist
Kashi Infotech Private Limited
Mumbai
02.2005 - 02.2007
- Receiving files from the front end and listening to the audio and storing all the data in file format
- Assisting peers on typing the blanks which is not audible to them
- Receiving good feedbacks from seniors on the basis of files being completed before the assigned time
- Has handled a team of 6 members, where in would assist and teach them about the techniques and hard medical terms.
Education
MBA - Human Resources Management
Pursuing Online MBA At DY Patil University
MumbaiSkills
- Relationship Building
- Quick Learner
- Communication Skills
- Analytical and Problem-Solving
- Hardworking
- Agility
- Key Account Management
- Account Retention
Languages
- English
- Hindi
- Marathi
- Malayalam
Accomplishments
- Client appreciation for handling mandates flow.
- Spot awards for adding 100 numbers.
Timeline
HR OPS and Key Account Manager
Scaleneworks Solution LLP
10.2021 - 04.2024
Sr. Executive - Customer Support
ZebPay
04.2021 - 09.2021
Teacher
KidZee International Preschool
06.2019 - 03.2020
Teacher
Inspiro International Preschool
05.2018 - 03.2019
Sr.Executive - Insurance process
Capita Offshore Pvt. Limited
09.2010 - 10.2015
Sr. Medical Transcriptionist
Blue Matrix Private Limited
06.2007 - 09.2010
Sr. Medical Transcriptionist
Kashi Infotech Private Limited
02.2005 - 02.2007
MBA - Human Resources Management
Pursuing Online MBA At DY Patil University
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