Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Hobbies
Timeline
Generic
Aariyan Baskaran

Aariyan Baskaran

Chennai

Summary

  • A seasoned Level 2 TAC Engineer committed to delivering exemplary technical support.
  • With 2+ years of experience in the role of a TAC Engineer, I am instrumental in providing technical support to our clients, ensuring their satisfaction and efficiently resolving any issues they encounter.
  • My responsibilities encompass diagnosing and troubleshooting technical problems, collaborating with cross-functional teams to identify solutions, and delivering exceptional customer service.

Technical Strength:

  • Networking Fundamentals: OSI Model, TCP/IP, UDP, IPv4/IPv6 addressing, Subnetting.
  • Routing Protocols: Default Routing, Static Routing, OSPF, BGP.
  • Switching Protocols: STP, MPLS, 802.1Q, VLAN, Native VLAN, Inter-VLAN Routing, Port-security.
  • Network Infrastructure: DHCP, FTP, TFTP, SCP, NAT, DNS, ARP, GARP, Proxy-ARP, BFD.
  • Security Concepts: IPSec, IKE, TLS/SSL, VPN.
  • Network Management: Telnet, SSH, SNMP.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sr. Network Security Engineer

Movate Technologies Pvt Ltd
Chennai
08.2023 - Current
  • Managing Priority-1, 2, 3 and 4 tickets from worldwide customers, ensuring swift assistance, standby support, and conducting root cause analysis promptly.
  • Gathering debug and/or dump level logs tailored to the issue before escalating tickets to the appropriate level.
  • Overseeing the deployment, design, configuration, maintenance, and troubleshooting of network security setups for Key Accounts, particularly involving Palo Alto NGFWs such as PA-200, PA-400, PA-800, PA-3K, PA-5K, PA-7K series, and Panorama.
  • Demonstrating expertise in Palo Alto Network device platforms, encompassing hardware knowledge of PA NGFWs.

Network Security Engineer

Movate Technologies Pvt Ltd
Chennai
10.2022 - 08.2023
  • Being the first point of contact for customers, accepting both Web and Phone interactions related to Palo Alto NGFW Standard and Premium offerings.
  • Responsible for performing initial troubleshooting, collecting, and routing tickets to the appropriate teams once the required information is being collected.
  • Handling Level-2,3,4 tickets of all global customers and provide support and root cause analysis in a timely manner if required.
  • Collecting debug and dump level logs for analysis and configuration back-up of network devices if required for troubleshooting.

Trainee Network Engineer

Movate Technologies Pvt Ltd
Chennai
06.2022 - 10.2022
  • Completed training sessions covering topics all the way from networking basics to advanced.
  • Trained to perform lab replications for concepts such as URL Category and Filtering, IPSec, SSL Decryption, GlobalProtect, and High Availability using Palo Alto NGFW and Panorama.

Education

Bachelor of Engineering - Electrical And Electronics Engineering

Dr. Mahalingam College of Engineer And Technology
Pollachi, Coimbatore, Tamil Nadu
04-2022

Skills

  • Firewall Management
  • Network Security Management
  • Firewall Configuration
  • Network Issues Troubleshooting
  • Handling Escalations
  • Customer Handling
  • Network debugging
  • Routing
  • Switching
  • Security Concepts

Certification

  • Palo Alto Networks Certified Network Security Engineer (PCNSE)

Languages

Tamil
First Language
English
Proficient (C2)
C2

Accomplishments

  • Received the 'Top Performer' accolade for Q4FY23 from Palo Alto Networks.
  • Honored with 'Spot Award' for Aug'23, Dec'23 from Movate Technologies Pvt Ltd.

Hobbies

  • Gardening
  • Photography
  • Motorcycling
  • Music

Timeline

Sr. Network Security Engineer

Movate Technologies Pvt Ltd
08.2023 - Current

Network Security Engineer

Movate Technologies Pvt Ltd
10.2022 - 08.2023

Trainee Network Engineer

Movate Technologies Pvt Ltd
06.2022 - 10.2022

Bachelor of Engineering - Electrical And Electronics Engineering

Dr. Mahalingam College of Engineer And Technology

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Aariyan Baskaran