Seasoned and results-driven professional with nearly 30 years of experience in the corporate sector. Proficient in a wide array of software applications, including Microsoft Office, SAP, and Salesforce. Adept at managing and prioritizing multiple complex projects with efficiency and precision. Self-motivated and customer-focused, with a demonstrated ability to quickly learn new tools and technologies. Skilled in influencing stakeholders across various levels and collaborating seamlessly with cross-functional teams, including senior leadership. Strong analytical and problem-solving capabilities, with a proven track record of implementing technical solutions and driving meaningful process improvements.
• Oversee credit and collection process for assigned accounts/regions.
• Responsible for solving complex customer relation issues, problems regarding invoicing, pricing, product delivery, customer payments, etc.
• Review and analyze financial risk associated with new and existing accounts.
• Evaluate credit worthiness of new customers by analyzing financial statements, credit reports and payment history.
• Establish appropriate credit limits based on risk assessment and company policy.
• Gather and analyze customer purchasing data and payment history to identify
potential payment delinquency risk
• Collaborate with customers to resolve complex issues such as invoicing
discrepancies, delivery challenges and product related concerns.
• Review and analyze blocked orders and authorize release of the blocked orders.
• Review and complete complex lien waivers and milestone invoices
• Review terms and conditions of customer purchase orders to identify potential
contractual risk. Negotiate alternative terms with customers as needed
• Monitored incoming contracts and service agreements for correct pricing and information
Adhered to legal and contractual requirements for compliant contract processes.
• Collaborate with cross-functional teams on pricing and contract strategies; perform pricing analysis for national and global customers and identify potential contract terms and conditions risks.
• Lead global and national account stakeholder meetings; conduct pre-award meetings; perform final negotiations of both pricing and contract terms and perform drafting/finalization of contract and pricing documents.
• Perform closeout of pricing agreements and contract renewals, finalize
outstanding contract and pricing issues, coordinate completion of customer performance evaluations.
• Identify and resolve pricing and contract issues during the contract lifecycle
• Develop executable contracts and other related legal documents; monitor renewal dates for active contracts and proactively works with Business Areas, Legal and Procurement to provide guidance on contract sections requiring updates or revisions; manage contract life-cycle through use of the contract management software
• Evaluate and analyze contract provisions to determine compliance with policies, providing thoughtful and thorough analysis Create and distribute contract reports and statistical data to executive management, Legal and Compliance, identifying compliance and contractual trends and potential areas of corporate risk. Develop recommendations for varying levels of management on risk mitigation activities
• Assist in sourcing vendors, performing vendor research and analysis, and support issuance and review of RFIs, RFQs, and RFPs; coordinate and
manage the ongoing oversight of assigned vendors.
• Monitored incoming contracts and service agreements for correct pricing and information
• Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities
• Reviewed quotes from contractors to obtain best pricing and service for organization.
• Review and negotiate all IU Health Information Technology Services (IS) contracts across the entire system
• Identify, investigate, and resolve all contractual issues relating to the Information Services department
• Negotiate complex contracts such as Business Associate Agreements, End User License Agreements, Software Service Agreements, Software Maintenance Agreements, Master Service Agreements and Work Orders with numerous vendors to facilitate the purchase of products and services
• Researched/analyzed historical sales data, and developed models to support sales proposal efforts
• Partnered with assigned business segments and provided routine analysis of identified metrics. Negotiated complex contracts with multiple Group Purchasing Organization (GPOs), Integrated Health Networks (IHNs), and regional or local labs/ hospitals
• Monitored contract compliance with regard to product utilization
• Processed administrative fee payments and customer growth incentives/rebates
• Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
• Collaborated with multiple internal departments to obtain executable paperwork while adhering to all business guidelines and policies
• Aided sales team in negotiating pricing and contract terms/conditions that aligned with RDC's policies
• Applied contracting Grants of Authorities and involved appropriate business units in decision-making regarding any GOA exceptions
• Audited contracts to verify compliance with contract terms and federal or state regulations
• Supervised performance of 20-25 employees nightly
• Provided training and development for new employees
• Directed the processing and preparation for delivery of approximately 8,000-10,000 packages nightly
• Met daily and weekly production goals, while minimizing shipping errors
• Prepared all paperwork for loan package and arranged final closing meeting.
• Initiated mortgage loan application process with customers and assisted customers in the completion of mortgage loan documents
• Audited mortgage documents to verify compliance with terms and federal or state regulations
• Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.