Aaron Hoover
Otterbein
Summary
Dynamic Family Case Manager with extensive experience at the Department of Children and Family Services, skilled in crisis intervention and community outreach. Proven ability to develop individualized service plans and foster relationships, enhancing family support and reunification efforts. Adept at effective communication and conflict resolution, ensuring client needs are met with compassion and professionalism.
Overview
14
14
years of professional experience
Work History
Family Case Manager
Department of Children and Family Services
Lafayette
03.2025 - Current
- Coordinated family assessments and developed individualized service plans.
- Facilitated communication between families and community service providers.
- Monitored case progress and documented client interactions regularly.
- Educated families on available resources and support services.
- Provided crisis intervention support to families during emergencies.
- Assisted families with accessing resources such as housing, employment opportunities, and health care.
- Developed individualized service plans for each family based on their needs and goals.
Business Administration & Business Advisor
Self-Employed
04.2021 - 03.2025
- Worked on various contracts that gave me opportunities to work in an array of fields such as case management, conflict resolution, customer service, and business administration.
- Analyzed customer and market data to identify potential opportunities for growth.
- Evaluated and assessed data quality to ensure accuracy of analysis.
- Conducted outreach, advocacy, and rehabilitative services for standard cases and crisis intervention.
- Used evidence-based practices including motivational interviewing and trauma-informed care to create individualized service plans based on client strengths.
- Created detailed reports summarizing project progress and recommendations.
Marketing and Sales Assistant
Labcompare.com
03.2019 - 04.2021
- Assisted customers with product inquiries and provided detailed information.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Helped customers find specific products, answered questions, and offered product advice.
- Fostered relationships with customers to expand customer base and retain business.
CSA (Customer Service Associate Generalist)
Amazon.com
11.2016 - 02.2017
- Resolved issues efficiently through proactive communication and problem-solving.
- Assisted customers with inquiries regarding orders and policies.
- Collaborated with team members to enhance overall customer satisfaction levels.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
Cashier Manager/Closing Manager
Sanders Foods
Winamac
10.2012 - 11.2015
- Supervised cashier staff to ensure efficient service and customer satisfaction.
- Managed cash handling procedures to maintain accuracy and security.
- Oversaw daily cash register operations to optimize workflow and efficiency.
- Collaborated with management on scheduling and staff assignments for peak hours.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
Education
Bachelor of Science - Human Services
Liberty University
Lynchburg, VA12.2025
Certificate - Human Trafficking Prevention
Liberty University
Lynchburg, VA01.2025
Associate of Applied Science - Business Administration
Ivy Tech College
Kokomo, IN07.2017
Technical Certificate - Business
Ivy Tech College
Kokomo, IN07.2016
White Belt Certificate - Leadership Fundamentals
Ivy Tech Community College
Kokomo05.2016
Skills
- Case management
- Crisis intervention
- Community outreach
- Conflict resolution
- Effective communication
- Domestic violence intervention
- Child welfare
- Family reunification
- Mental health support
- Parenting education
- Relationship building
- Team building
Volunteer Experience
- Pulaski County Drug Free Council, Member
- Chamber of Commerce, Member
- Pulaski County Historical Society, Member
- Student Council, Past Member
- FFA, Past Member
- Key Club, Past Member
Activities
- Graduated with High Honors from Ivy Tech Community College.
- Dean's list recipient at Liberty University.
Timeline
Family Case Manager
Department of Children and Family Services
03.2025 - Current
Business Administration & Business Advisor
Self-Employed
04.2021 - 03.2025
Marketing and Sales Assistant
Labcompare.com
03.2019 - 04.2021
CSA (Customer Service Associate Generalist)
Amazon.com
11.2016 - 02.2017
Cashier Manager/Closing Manager
Sanders Foods
10.2012 - 11.2015
Bachelor of Science - Human Services
Liberty University
Certificate - Human Trafficking Prevention
Liberty University
Associate of Applied Science - Business Administration
Ivy Tech College
Technical Certificate - Business
Ivy Tech College
White Belt Certificate - Leadership Fundamentals
Ivy Tech Community College