Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Aaron M

Hyderabad

Summary

Experienced Human Resource Professional with strong analytical and problem-solving skills. Proven track record of identifying inefficiencies and implementing solutions to enhance operational performance. Utilizes data analytics and effective communication to drive strategic initiatives. Seeking a challenging role to contribute to company goals.

Overview

9
9
years of professional experience

Work History

Analyst

Deloitte Support Services India Pvt Ltd
06.2023 - Current
  • Creating virtual and Live training session by submitting the data in TDT tool.
  • Requesting for zoom links and producer support (For virtual session)
  • Submitting modification in web2case/DOWS as in when requested by the client.
  • Thorough review of the details to ensure the data/updates are reflecting correctly.
  • Sending communication to learners and Faculty, also answering queries received from Learners.
  • Submitting the documents (Attendance sheet, zoom reports) for closure of program and CPE Credits for learners.
  • Sending the CPE certificates to global learners (non-US).
  • Working on various automation projects alongside different businesses.
  • Creating dashboard for program/project.

Analyst

Deloitte Consulting India Pvt Ltd
10.2021 - 06.2023
  • Working with COE team to create training plans, develop training modules, coordinate and administer training for the business individuals.
  • End to End delivery of Audit Learning sessions from pre to post delivery
  • Pre-Delivery - Session Communications, Invites, enrollment in the classes/offerings, Validations.
  • Post Delivery - Mapping completions and generating the report, closures.
  • Planning for the Make Up sessions, creating new offerings and zoom links, validations.
  • Working on tools like Saba and NextGen to manage the inflow of data.
  • Handling learner queries from mailboxes.
  • Producing Zoom sessions (Virtual sessions).
  • Sourcing facilitators for sessions and helping team with any ad hoc support.

Senior Associate

Amazon Development Centre
10.2020 - 05.2021
  • Receiving & logging all queries received through phone & email in Panorama / Trouble Ticketing tool.
  • Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
  • Working with different teams so that information can be processed for multiple employee groups.
  • Ensuring the Service level are always achieved for HRS process.
  • Commitment to change and process improvement applying KAIZEN and LEAN methodologies.
  • Dealing with sensitive information and always ensure data privacy.

Analyst (Contingent)

Deloitte Consulting India Pvt Ltd
04.2019 - 06.2020
  • Working on Dashboard and Allocation of trainings to the team based on the availability.
  • Provide support to the USI Talent Development Learning operations. To serve the Offshore Clients, with regards to Planning and Delivering of trainings.
  • Provide administration support for Program managers and Stakeholders.
  • Data entry/verification for attendance capture/Learning session creation Provide ad hoc/scheduled reports and analytics.
  • Manage and update trackers, content, documentation, and databases by pulling data from SABA.
  • Doing monthly and daily audit of the training.
  • Producing Zoom (Virtual session) Training and working with learnings ops and CRM team to send the reports and do the closures of the training.

Associate

Amazon Development Center
03.2017 - 10.2018
  • Part of back office (Refunds and Payments) – providing the refund status and payment method to the employees with the help of PCES or pay station tools.
  • Raising TT’s in the stop cheque portal and initiating the refund in bank account.
  • Searching the reference number in bill desk tool and sending it to the cs representative.
  • Taking escalations calls and resolving the issues within the time allocated.
  • Assisting customers from India and America with the queries related to Prime, large appliance etc.

Education

B. Com - Computer Application

St. Mary’s Centenary Degree College

Intermediate - undefined

Loyola Academy Junior College

10th - undefined

Kendriya Vidyalaya COD
Jabalpur, MP

Skills

  • Power tools
  • SharePoint
  • Process enhancement
  • Critical Thinking
  • BI dashboards
  • Project management
  • Program Management

Accomplishments

  • Received appreciation from the (Center of excellence) team for delivering the trainings.
  • Received shout out for supporting the ad hoc trainings. Received R & R awards and appreciation from leadership for completion of task within short period of time.
  • Received multiple SPOT awards for successfully completion of ITTP program.
  • Honorary mention for the Idea submitted for Deloitte Hackslam 2023.
  • Received Shout outs and appreciation emails SL program.

Timeline

Analyst

Deloitte Support Services India Pvt Ltd
06.2023 - Current

Analyst

Deloitte Consulting India Pvt Ltd
10.2021 - 06.2023

Senior Associate

Amazon Development Centre
10.2020 - 05.2021

Analyst (Contingent)

Deloitte Consulting India Pvt Ltd
04.2019 - 06.2020

Associate

Amazon Development Center
03.2017 - 10.2018

Intermediate - undefined

Loyola Academy Junior College

10th - undefined

Kendriya Vidyalaya COD

B. Com - Computer Application

St. Mary’s Centenary Degree College

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