Interior Designing
AARTHI A
ASSISTANT MANAGER
Chennai,TN
Summary
Experienced Assistance Manager with over 3 years of experience in Banking. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
Languages
1
1
Certification
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Assistant Bank Manager
KOTAK MAHINDRA
Chennai, Tamil Nadu
02.2020 - Current
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Raising the service request in SIEBLE in daily walk-in customer basis.
- Met deadlines by proactively managing individual and team tasks and implementing scheduled processes.
- Boosted revenue and grew sales team growth personnel during pandemic situation.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Cross sales the bank products such as account opening (Savings, Current, Demat), Insurance products (Life ,Health ,Vehicle, etc)
- NPS Scoring to be achieved, and get promotors to customer for all service request, DIGITAL CALLING to customer and activating the mobile banking.
Customer Service Associate
HDFC BANK
Chennai, Tamil Nadu
03.2018 - 05.2019
- Demonstrated items to customers and created customer awareness, interest and sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Boosted sales revenue by skillfully promoting diverse Insurance options.
- Helped average of 80 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
No Degree - SSLC
Sri Krishnaswamy Mat Higher Secondary School
Chennai 06.2011 - 04.2012
No Degree - Computer Science
Sri Krishnaswamy Mat Higher Secondary School
Chennai 06.2013 - 03.2014
Bachelor of Science - Computer Science
Shri S S Shasun Jain College For Womens
Chennai 04.2016 - 06.2017
MBA - Human Resources Management
Madras University
Chennai 05.2019 - 12.2020
Skills
Relationship building and management
Customer service
Flexible & Adaptable
MS Office
FHA loan process background
Certification
PGDP in MUTUAL FUND DISTRIBUTION
Interests
Cooking
Reading Books
Timeline
Assistant Bank Manager
KOTAK MAHINDRA
02.2020 - Current
PGDP in MUTUAL FUND DISTRIBUTION
07-2019
MBA - Human Resources Management
Madras University
05.2019 - 12.2020
Customer Service Associate
HDFC BANK
03.2018 - 05.2019
Bachelor of Science - Computer Science
Shri S S Shasun Jain College For Womens
04.2016 - 06.2017
No Degree - Computer Science
Sri Krishnaswamy Mat Higher Secondary School
06.2013 - 03.2014
No Degree - SSLC
Sri Krishnaswamy Mat Higher Secondary School
06.2011 - 04.2012