AARTHI CHINKERA

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• Assisted in preparation of monthly financial statements and management accounts.
• Researched and resolved complex billing disputes in a timely manner.
• Provided technical support when necessary for customers having difficulty understanding their bills or navigating the online payment portal.
• Generated invoices for customers based on service plans and usage levels.

• Developed and implemented process improvement initiatives to reduce production cost.
• Maintained quality control standards by monitoring the performance of process operations.
• Analyzed customer accounts to identify discrepancies and errors in account information.
• Conducted regular audits of customer accounts and identified potential risks or frauds.