Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
Generic

Aarthi K

Banking Operation
Bangalore

Summary

Experienced Team leader with over 6.5 years of experience in Retail Banking and Cash management operations. Reliable resource person for resolving problems and improving customer satisfaction. Highly organized and a quick learner.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work History

Payments Life Cycle Analyst - Team Lead

JP Morgan Chase & Company
03.2024 - Current


  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Primarily handling Inward Cheque clearing process for APAC region (Australia, Singapore , Thailand and India ).
  • Ensure before Cheque presentment all background task are validated by Level 1 user.
  • Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.


Team Leader

Standard Chartered Bank
9 2021 - 03.2024
  • Worked as a payments investigator for Singapore/India Markets Cash operations.
  • Have sound knowledge about SWIFT payment via MT103/MT202.
  • Efficiently handled client escalation.
  • I have given views and identified payments which was stuck due to system glitch.End to end monitored and helped to resolve query in timely manner.
  • Recently got oppertunity to explore Reconciliation and investigation process for General ledger.
  • Have good knowledge in Reconciliation and investigation of internal suspense accounts.

Senior Officer

Standard Chartered Bank
12.2018 - 08.2020
  • Handled Global payments investigation for Outward telegraphic transfers and Inward telegraphic transfers .
  • Handled Cash investigation for query/complaints received from Financial institution or Clients for transfers between customers (MT103),between banks (MT202) and Batch payments .
  • Handled payments investigation where we will analyse, prepare root cause, record and delivering resolution to the end customer or Financial institution via Email and SWIFT message such as MT199,MT999,MT192 and MT299.
  • Handled legends like Amendment, Cancellation, Return of funds, Return sanctions , Incoming debit authority , Beneficiary claims non receipt of funds , Unable to effect payment, Unable to apply credit , etc.
  • Raising accounting entries for re-remit of cancelled / retuned payment as per guidelines via MT103 and MT202.
  • Performing return entries for sanctions rejected transaction and to record as per process.
  • Handled Amendment/ Cancellation for both local clearing and overseas transaction.
  • Handling both complaints/query related to internal and external overseas bank charges .
  • Monitoring the job flow and streamlining daily activities to meet the SLA (service level agreement) without any backlog or pending jobs.
  • Prioritization and allocation of work to ensure timely completion.
  • Reconciliation of the funds pending related to cash management operations and clearing the outstanding in Nostro reports shared by reconciliation unit on daily basis using TLM software (Transaction lifecycle Management).
  • Finding out the non-related items and making the reconciliation aware about to un tag the funds in the cash management source.
  • Handled application such as Client enquiry resolution service, Dot Opal , SC STAR , Eops,etc..

Officer

Standard Chartered Bank
04.2017 - 10.2017
  • Handled Outward Telegraphic Transfer(OTT) via SWIFT.
  • Handling of transfers between customers (MT103) between banks (MT202).
  • Acquired good knowledge of how settlement made via SWIFT in OTT.
  • Received appreciation for quick learner and giving higher productivity being new to cash.
  • Handled OTT in 4 countries in east Africa like Kenya, Botswana , Uganda and Tanzania.
  • Handled both RTGS and Non RTGS transaction.
  • Handled applications like Dot Opal which is main Transaction processing system , EBBS, EOPS and CBDR.
  • Effeciently handled pressure during Central Bank cut-offs.

Officer

Scope International Pvt Ltd Subsidiary Of SCB
03.2012 - 05.2013
  • Handled Credit card Account maintenance process.
  • Handled various sub process like cancellation, primary and supplementary card generation , Static data maintenance, credit limit increase and decrease etc..
  • Handled applications like Credit card maintenance system, Eops , CEMS and EBBS.
  • Customer are offered to maintain the account by change of address, DOB etc,Issuing card as per customer request.
  • Primarily handled queries through mails.

Process Assoiate

Team Lease Service Pvt Ltd
06.2011 - 03.2012
  • Handled Credit card Account maintenance process.
  • Handled various sub process like cancellation, primary and supplementary card generation , Static data maintenance, credit limit increase and decrease etc..
  • Handled applications like Credit card maintenance system, Eops , CEMS and EBBS.
  • Customer are offered to maintain the account by change of address, DOB etc,Issuing card as per customer request.
  • Primarily handled queries through mails.
  • Above said process handled for Scope International Pvt Ltd subsidiary of Standard Chartered Bank.

Education

B.Sc - Mathematics With Computer Application

Lady Doak College
06.2008 - 06.2011

Higher Secondary - Computer And Mathematics

Velammal Matriculation HSS
06.2007 - 06.2008

10th Grade -

Private
06.2006 - 05.2007

Skills

  • Critical thinking
  • Strong analytical and problem-solving skills
  • Time management
  • Cash Operations background
  • Risk and control
  • Exceptional Mail box monitoring and handling
  • Ability to communicate ideas
  • Work ethical
  • Attention to detail

Additional Information

  • Name - Aarthi K
  • DOB - 05/09/1990
  • Father's Name - Kaleeswaran N
  • Martial status - Married

Accomplishments

  • Rewarded with Spot Award in a short span for SG market Payments Investigation thrice when I took over the process also got a Cash Award for multitasking.(2022-2024).
  • After re-joining the company I have extended my support during week days to clear the backlogs in India Market Payments Investigation and within a Month we have made it possible and rewarded Sport Award in the year Dec 2021.
  • Received overall outstanding performance reviews for my dedication , quick learning , Flexibility , Critical thinking and Leadership quality.

Timeline

Payments Life Cycle Analyst - Team Lead

JP Morgan Chase & Company
03.2024 - Current

Senior Officer

Standard Chartered Bank
12.2018 - 08.2020

Officer

Standard Chartered Bank
04.2017 - 10.2017

Officer

Scope International Pvt Ltd Subsidiary Of SCB
03.2012 - 05.2013

Process Assoiate

Team Lease Service Pvt Ltd
06.2011 - 03.2012

B.Sc - Mathematics With Computer Application

Lady Doak College
06.2008 - 06.2011

Higher Secondary - Computer And Mathematics

Velammal Matriculation HSS
06.2007 - 06.2008

10th Grade -

Private
06.2006 - 05.2007

Team Leader

Standard Chartered Bank
9 2021 - 03.2024

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