Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Intern

Aarthi Srinivasan

Nanganallur

Summary

Certified Scrum Master and Lean Six Sigma Black Belt with 13 years of experience at Natwest, transitioning from Process Analyst to Project Analyst. Skilled in requirements gathering, stakeholder management, project documentation, and risk management. Currently leading Desktop Automation project delivery, proficient in Lean Six Sigma methodologies with a track record of driving continuous improvements. Demonstrated leadership and resource management capabilities, previously overseeing a team of 15+ members. Experienced in translating complex business problems into technical requirements, adept in Agile methodologies and Scrum team collaboration. Known for exceptional interpersonal, written, and verbal communication skills, fostering approachability and effective teamwork.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Project Analyst

Natwest Group
11.2021 - Current
  • Spearheaded automation strategies to minimize manual labor and reduce expenses.
  • Maximized utilization of automation systems through effective consultation.
  • Advanced the effectiveness of Business Analysis outputs by emphasizing agility and responsiveness.
  • Conducted systematic assessments of business processes to evaluate automation potential and estimate ROI.
  • Developed comprehensive business requirement documents.
  • Worked alongside developers to implement automation solutions enhancing business value.
  • Performed detailed requirements analysis encompassing data, security, and stakeholder considerations.
  • Reviewed test cases to ensure comprehensive coverage.
  • Maintained comprehensive records of issues, defects, and project artefacts.
  • Provided insights into backlog items and identified automation opportunities for business champions.

Process Lead

Natwest Group
01.2017 - 12.2021
  • Providing leadership and direction to a team of 15+ individuals, guiding them to achieve excellence in migrations management and operations. Has the distinction of establishing a Quality Control team that led to an 8% reduction in process errors. During the tenure, provided process training and refresher training to over 20 employees per year. Governed processes, including Overdraft Renewals and KYC.
  • Compared team performance to service standards; ensured consistent adherence to standard operating procedures, CSAT, policies and system workflows, business metrics, and service level agreements.
  • Guaranteed the implementation of risk frameworks, including the risk register, risk mapping grids, risk review, and negotiation forums.
  • Consulted with the L&D team to design and implement cross-training sessions; the team attained 80% cross-skilling.
  • Improved FTE utilisation, segregated goals, identified quick wins, improved seat utilisation, and consolidation of resources.
  • Generated MIS reports and kept management informed of trends, areas for improvement, and problem identification.

Senior Process Associate

Natwest Group
01.2014 - 12.2017
  • Handled the Account Opening, CDD and KYC validation process.
  • Made sure that the SLAs were achieved within defined timelines.
  • Appreciated for delivering outcomes as per the stipulations.

Process Associate

Natwest Group
01.2011 - 12.2014

Education

Bachelor of Science - Mathematics

Skills

  • Agile Project Management
  • Project Planning
  • Process Mapping
  • Use Case Development
  • Process Management
  • Business Requirement Documentation
  • Functional Specification Documentation
  • Interpersonal Skills
  • Agile methodologies
  • Team Management
  • Negotiation
  • Project scoping
  • Problem solving
  • Critical thinking
  • Stakeholder management
  • Change management
  • Lean
  • Six sigma

Certification

  • Certified Scrum Master, International Scrum Institute
  • Agile Crash Course - Agile Project Management, Agile Project Delivery
  • White and Yellow Belt, Natwest Group
  • Green Belt, Henry Harvin University
  • Pursuing Lean Six Sigma - Black and Master Black Belt

Languages

English
Tamil

Personal Information

Date of Birth: MM/DD/YYYY

Timeline

Project Analyst

Natwest Group
11.2021 - Current

Process Lead

Natwest Group
01.2017 - 12.2021

Senior Process Associate

Natwest Group
01.2014 - 12.2017

Process Associate

Natwest Group
01.2011 - 12.2014

Bachelor of Science - Mathematics

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Aarthi Srinivasan