Aarthi Natarajan
Chennai
Summary
Oracle CX Cloud Consultant with 7+ years of experience in Oracle Fusion Sales and Service Cloud, specializing in CX Service implementations, Application Composer, Groovy scripting, OTBI/Fusion CRM BI reporting, and Oracle Migration. Experienced in client requirement gathering, solution implementation, security configuration, analytics, and production support across development, testing, and production environments. Strong background in delivering scalable Oracle CX solutions aligned with business requirements.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Cloud Consultant(Solution Architect)
Oracle India Pvt Ltd
09.2022 - Current
- Managed cloud migration projects, facilitating seamless transitions for clients.
- Implemented end-to-end Oracle CX Fusion Service Cloud solutions across Dev, Test and Production.
- Gathered client requirements, delivering tailored Oracle CX customizations and solutions.
- Configured Service Requests, Application Composer Triggers/Actions, Groovy scripting, Categories, Channels and Notifications.
- Configured Activities, Accounts, Contacts in Oracle Sales, Analytics and Internal Service Requests.
- Implemented Business Units, Access Groups and data security policies.
- Developed complex OTBI/Fusion CRM BI reports and dashboards, enhancing client insights.
Senior Cloud Analyst
Oracle India Pvt Ltd
06.2021 - 08.2022
Project Role -Oracle Intelligent Advisor (OIA) Technical Lead for AT&T
- Implemented various OIA forms incorporating entities, relationships, complex policy and design.
- Facilitated the integration between OIA and B2B, with OIA serving as the middleware between DCS and B2B.
- Supported onboarding of approximately 500k users, playing a key role in integrating suppliers.
Project Role-OTBI Technical Lead, JCI (Johnson)
- Implemented around 175 technical and complex OTBI reports for Johnson Project.
- Implemented BI agents to schedule daily notification to user with Reports.
Cloud Analyst
Oracle India Pvt Ltd
Bengaluru
08.2019 - 05.2021
Project Role-CPQ Document Designer, Oracle India Pvt Limited
- Implemented Document Engine for Worthington consisting of various documents based on Pricing engine and Configurations for client
Project Role-IC Functional Consultant & OTBI Developer, Rackspace
- Implemented field configuration in Incentive Compensation Cloud.
- Built complex OTBI Reports for Rackspace.
Education
Bachelor of Engineering - Computer science and engineering
Sathyabama University
12-2019
Primary and Secondary Educations -
Air Force School(AFS)
01-2015
Skills
- Customer Experience
- Oracle CX Sales and Service
- Oracle Intelligent Advisor
- Oracle Guided Learning
- Oracle CPQ
- Cloud migration
- Oracle Digital Assistant
- OTBI Reports
- Oracle Incentive Compensation
- Oracle CX Fusion
- Oracle Integration Cloud
Certification
- Oracle AI in Fusion Cloud Customer Experience(CX) 2026
- Oracle Cloud Infrastructure(OCI) Application Integration Professional 2026
- Guided Learning Project Management(OGL) 2026
- Fusion AI Agent Studio Foundations OCA 2025
- Oracle Fusion Service 2023 Implementation Professional
- Oracle Cloud Infrastructure 2023 AI Certified Foundations Associate
- Oracle Intelligent Advisor 2023 Certified Implementation Professional
- Oracle Digital Assistant Platform 2022 Solution Engineer Specialist
- Oracle Intelligent Advisor 2022 Certified Implementation Professional
- Oracle Incentive Compensation 2019 Certified Implementation Specialist
Accomplishments
- Professional Awards – YES! Your Excellence Shines! – FY-24 Q4 Award Winner
- Customer Success Award Winner
- All Star North America Region Award Winner
- Star Performer of the Quarter FY-23 Award Winner
- Oracle Techackathon Regional Winner
- 01/03, 12/15, National Karate Champion – Gold Medalist, National Shooting Competition – Top 5, Holds various certifications in Arts and other activities, These personal achievements makes me the person who I am today and helped me to improve my adaptability, exposure, creativity, discipline and commitment in the professional world.
Timeline
Cloud Consultant(Solution Architect)
Oracle India Pvt Ltd
09.2022 - Current
Senior Cloud Analyst
Oracle India Pvt Ltd
06.2021 - 08.2022
Cloud Analyst
Oracle India Pvt Ltd
08.2019 - 05.2021
Bachelor of Engineering - Computer science and engineering
Sathyabama University
Primary and Secondary Educations -
Air Force School(AFS)